total experiences
replied on google
Most reported issues
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Experiences
Staff displayed discriminatory behavior and refused non-cash payment methods.
Business reply on Google
We’re sorry to hear this Shameka, sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Customer dissatisfied with the termination of a helpful staff member.
Business reply on Google
We’re sorry to hear this, Tony. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Employee added unauthorized services to customer accounts without consent.
Business reply on Google
Hi Beth! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member requires additional customer service and language training.
Business reply on Google
Hi Palash! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store closed earlier than the posted operating hours.
Business reply on Google
Hi Paula! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. We appreciate your feedback and will make changes to our sign and our website.
Employee refused to assist with phone activation and provided poor service.
Business reply on Google
Hello, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Staff member was unhelpful and refused to assist with a purchase.
inconsistent enforcement of mask policy and poor customer service
Business reply on Google
I’m sorry to hear this, David. That’s not the experience we want for our customers! Can you email me at [email protected], so I can get this fixed for you?
Stylo 6 phone has technical glitches and insurance backorder issues
Staff member provided poor service and displayed a negative attitude.
Staff were rude and failed to disclose return policy information.