total experiences
replied on google
Most reported issues
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Experiences
Store refused refund for returned phones and kept customer money
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff refused to activate a phone and provided dishonest information.
Business reply on Google
Hi Ryant! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Employee was rude and store did not open on time.
Business reply on Google
Hi Doralee! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused to assist a customer with phone data transfer.
Business reply on Google
Hi Janet! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was rude and threatened to call police over phone inquiry.
Business reply on Google
Hi! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Employee was rude and unprofessional during the customer interaction.
Business reply on Google
We’re sorry to hear this, Ellis. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit. I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
The purchased phone has no network or internet connectivity.
Business reply on Google
Hello Pearl, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Store manager is absent and employees lack necessary job knowledge.
Business reply on Google
I’m sorry to hear this Christopher. That’s not the experience we want for our customers! Can you email me at [email protected] so we can chat?
Staff refused to assist with phone activation due to laziness
Staff allegedly falsified usage data and shortchanged customer on cash payment.