total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and refused to provide supervisor contact information.
Business reply on Google
Hello Kevin, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
The store does not answer incoming phone calls.
Business reply on Google
We’re sorry to hear this Tj. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Employee provided incorrect information regarding phone activation status
Business reply on Google
Hello Danyell, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Store refused a refund despite prior confirmation from customer service.
Business reply on Google
Hello Antonio Neal, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
staff were unable to provide assistance with the customer request
The business does not answer phone calls to confirm inventory availability.
Business reply on Google
We’re sorry to hear this Ashley. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff refused to assist with phone access issues.
Business reply on Google
Hi Fred! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store was locked and unresponsive during posted business hours.
Business reply on Google
We’re sorry to hear this Mark. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff pressured the customer into purchasing unwanted products.
Business reply on Google
Hello Jennifer, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Rude staff and inability to access insurance support for phone.
Business reply on Google
Hello Thomas, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
customer paid for items that were never delivered or received
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store is cluttered and staff appearance is unprofessional.
Business reply on Google
Hi Brown! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store closed earlier than the posted business hours.
Business reply on Google
We’re sorry to hear this Jennifer. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Store fails to open during posted business hours
Business reply on Google
We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at [email protected] so we can chat!
Staff lied about phone prices and made unauthorized account changes.
Business reply on Google
We pride ourselves on providing an awesome experience and I would like to hear more about your experience so that we can better serve our customers going forward. Please email me at [email protected] so we can chat.
Staff refused to provide a SIM card for a Metro phone.
Business reply on Google
We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at [email protected] so we can get this fixed for you?
Staff ignored customer and hung up on phone inquiries.
employees provide rude service and lack loyalty incentives
Staff were rude and unprofessional while conducting illicit activity on site.