total experiences
replied on google
Most reported issues
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Experiences
Store failed to open at the scheduled business hours
phone connectivity issues and staff unable to resolve technical problems
Business reply on Google
We’re sorry to hear this Veronica. We always want to take care of your wireless needs, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit. Dealer Development Manager Metro By T-Mobile
Staff member was rude and unhelpful to a customer.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff member was extremely rude during a bill payment transaction.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Employee displayed aggressive and unprofessional behavior toward a customer.
Business reply on Google
Hello F. M., we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Employee used customer email to post fake reviews and failed repair.
Staff member displayed unprofessional appearance and attitude.
Staff failed to ensure phone was functional after porting service.
staff lacks knowledge regarding phones and services
Staff refused service despite prior agreement causing unnecessary travel costs.