total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer did not receive a receipt for a paid service.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff failed to provide upgrade incentives for existing customers
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
customer account hacked and store refused to provide information or replacement
Staff provided poor service and refused to issue a refund.
Staff added unauthorized services to the customer account.
Employee provided false information regarding promotions and plan pricing
Store staff refused to assist with the ACP program enrollment.
Store consistently misrepresents stock availability and fails to answer phone calls.
customer charged for incorrect data plan without authorization
The customer received a defective phone and staff refused to help.
Employee entered incorrect account information and failed to provide security details.
Service disconnected despite payment and unprofessional conduct by the store manager.
Staff member was rude and attempted an unwanted upsell.
Staff member refused to provide customer service contact information
The customer's mobile phone is not functioning correctly.