total experiences
replied on google
Most reported issues
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Experiences
Customer was overcharged and unable to transfer their phone number.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store refused to provide a refund or receipt for a phone.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Inconsistent billing, insurance denial, and misleading sales practices by store staff.
Staff member lied about insurance coverage on the customer's account.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store was locked before the posted closing time.
Business reply on Google
Hi! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future!
Employees overcharged the customer on multiple accounts
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
inability to add a phone to the existing service line
Business reply on Google
We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
employees are accused of fraudulent business practices
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected]
Store staff are unresponsive and vape in front of customers.
Business reply on Google
We apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro by T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Employee smoking an e-cigarette inside the store near customers
Business reply on Google
We apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro by T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Staff member displayed rude behavior and poor customer service skills.