total experiences
replied on google
Most reported issues
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Experiences
Manager threatened to disconnect service over an unpaid replacement fee.
Business reply on Google
Hi Isaiah! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Manager was rude and failed to resolve the customer issue
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff provided rude service and failed to resolve the customer issue.
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff and management provided rude and dismissive customer service.
The store manager provided rude customer service.
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff were rude and the store had an unpleasant odor.
Business reply on Google
Hi Cisca! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
staff refused to activate device and attempted to overcharge for accessories
Business reply on Google
Hi Alejandra! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Earbuds purchased from the store broke after one day of use.
Business reply on Google
Hi Jeo! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Phone location feature is non-functional and staff provided poor support.
Store closed earlier than the posted business hours
Business reply on Google
We’re sorry to hear this Robert. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
The store closes earlier than the posted business hours.
Business reply on Google
Hi Cistian! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Manager displayed unprofessional behavior by yelling at an employee in public.
Business reply on Google
Hello, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Staff refused service and closed the store before the posted time.
The store manager displayed unprofessional and rude behavior toward the customer.
Business reply on Google
Hello M E, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Employee displayed unprofessional attitude and attempted to charge for SMS service.
Business reply on Google
We’re sorry to hear this Itz. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit. I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store required mandatory accessory purchases not listed on the website.
Business reply on Google
Hi Alicia! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Inaccurate online inventory information regarding phone availability
Business reply on Google
We’re sorry to hear this, Anna. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.