total experiences
replied on google
Most reported issues
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Experiences
Staff provided misleading information regarding the financing application process.
Business reply on Google
We’re sorry to hear about your experience with the financing process and the communication at our Charlotte store. Your feedback is important to us, and we’ll make sure it’s shared with the team so we can do better.
Repair service is significantly delayed with no progress after three weeks.
Business reply on Google
We’re sorry to hear about your experience with the repair wait and diagnostic fee. This is certainly something we'd like to look into further with you. Please reach out through our live agent chat on our website with your service number or contact information, and our team will be happy to look into your service further and see what we can do for you.
employees hoarding products and inconsistent purchase limits
Business reply on Google
Hi Milton. Thank you for sharing your feedback. We're sorry to hear about your experience with our store hours and your concerns about product availability. We appreciate you bringing this to our attention and will share your comments with our management team.
Staff provided a difficult experience during a valid product return.
Business reply on Google
Hello, we're sorry to hear about your recent experience when coming in to make a return. This is not the experience we desire for our customers, and we'll be certain to share your feedback with our teams to help us improve the store experience.
Appointment ignored and service unavailable after long wait
Business reply on Google
Hi Ethan, We sincerely apologize for this experience with our knowledge bar and the communication with our service team. We'll be sure to share your feedback with our teams to help us improve the service counter experience.
Store refused to honor their advertised price match policy.
Business reply on Google
Hello! Thank you for sharing your feedback. We're sorry to hear about your experience with our price match policy. We do our best to match prices from major retailers and manufacturer websites, however, the final approval is up to management discretion, and we sincerely apologize that your expectations were not met on this recent trip. We will be sure to share your feedback with our team to help us improve our practices
inefficient process for retrieving locked items from the sales floor
Business reply on Google
Hi Stephen. Thank you for sharing your feedback. We're sorry to hear about your experience with the checkout process. We appreciate you bringing this to our attention and will share your comments with our team to help improve our service.
poorly assembled custom computer requiring extensive customer troubleshooting
Business reply on Google
Hi Chris. We're truly sorry to hear about your experience and the challenges you faced with your PC build. We appreciate you sharing these details and understand how frustrating this must have been, especially given the time and effort you put in. We would certainly want to speak with you further about this experience to see how we can help. With any custom build service performed by us, we offer a 90 day labor warranty, where we are happy to revisit the work on your system to ensure everything is performing correctly. If you would like to discuss revisiting the work on your system with us or provide further feedback, please reach out through our live agent chat on our website, or call us at 980-365-8900, and we will be happy to see how we can resolve this with you.
staff provided aggressive sales tactics and dishonest product availability information
Business reply on Google
Hello Nicholas, we're sorry to hear this. While we encourage our associates to offer a high level of proactive assistance, our intent is to make sure that we are providing options that suit the specific needs of each guest, and we apologize that this expectation wasn't met. We will be sure to share your review with store leadership for future improvements, so we can make sure our high standards are being met going forward. Thank you for helping us improve, we hope to be able to serve you in the future.
Inaccurate diagnostics and unnecessary upselling of incompatible computer parts.
Business reply on Google
Hello! Thank you for contacting Micro Center and sharing your experience. We're sorry to hear about the issues you and your brother faced with our service team at our Charlotte location. Our goal is to provide helpful and transparent service, and we take feedback like yours seriously. We would be happy to look into this further with you if you would like. If so, please feel free to reach out to us through our live agent chat on our website or call us at 980-365-8900 to speak with our team further. Our apologies again for the difficulties you experienced, we will share this feedback with our teams for future improvements
inaccurate website inventory and inability to contact store by phone
Business reply on Google
Hello, Chris, we're sorry to hear you feel this way. Due to extraordinarily high call volumes, our store lines currently route through our home office in order to ensure all guests are assisted in a timely manner. This team will be able to help with the majority of questions or concerns, and facilitate contact with store personnel if necessary. You can reach this team through the live chat on our website, or by calling the store contact line for our Charlotte location at 980-365-8900. We also offer in-store pick-up options for most items, which can help confirm that the item is ready and waiting for you before making the trip. Thank you for sharing your feedback, we are always looking to improve.
PC repair service failed to resolve the hardware issue
Business reply on Google
Hello James, we're sorry to hear this. Our comprehensive diagnostic includes up to 400 tests so we can ensure we get to the root of the problem, and our goal will always be to provide a high level of reliable service. In instances where the issue is unable to be replicated in-store, it is sometimes possible that there may be an environmental issue at play. That said, as we were sadly unable to locate your service order with the information available here, it is hard for us to speak to the details of your specific service. If you are still experiencing issues with your PC, please feel free to bring it back in under our 90-day labor warranty, and we'd be happy to take another look. We apologize for the frustration you've experienced, and we appreciate your feedback. Thank you for reaching out.
Inaccurate inventory, inefficient checkout process, and poor staff assistance.
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about the challenges you faced with inventory, checkout, and the purchase process at our Charlotte location. We appreciate your feedback and will share it with our team to help improve our service. For future visits, you can check item availability and reserve products for in-store pickup through our website, which may help ensure the items you need are ready when you arrive. If you have any other concerns or suggestions, please let us know.
lack of staff assistance and disorganized pricing in the store
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. We'll share your comments with our team to help improve our service and store environment.
Staff incorrectly denied a valid warranty claim after a long drive.
Business reply on Google
We're sorry to hear about the trouble you had with your warranty and the confusion at the store. We appreciate your feedback and will use it to improve our service. Thank you fore taking the time to share your experience.
The store charges significantly higher prices than online competitors.
Business reply on Google
We are sorry to hear that you feel this way. We aim to offer the best prices for our customers and often beat our competitors in this department. We also offer price matching for items in the event someone does have a better price available. Thanks for sharing your concerns with us.
Technician was unavailable and customer was charged an unexpected diagnostic fee.
Business reply on Google
Hello. Thank you for your detailed feedback, and we’re very sorry to hear about the experience you had with your Apple repair appointment. We understand how valuable your time is, and we sincerely apologize for the inconvenience and frustration this caused. Although items need a diagnostic to determine the issue before sending them over to the manufacturer, we understand the confusion. We’ve shared your comments with the store management and service team to address the breakdown in communication and review how we explain Apple repair processes and fees. While we regret that we didn’t meet your expectations, we truly appreciate you bringing this to our attention so we can improve. Thank you for your review.
Technicians failed to diagnose performance issues with a custom-built PC.
Business reply on Google
Hello Warren. Thank you for reaching out and sharing your experience. We are truly sorry to hear about the continued issues with your PC and the frustration you've experienced at multiple locations. We understand how disappointing this must be. We'd like to look further into this. If you would like to provide us with more information, please email [email protected] with this review and any additional feedback you wish to contribute. Your feedback is greatly appreciated.
Store failed to install hard drive as requested during purchase process.
Business reply on Google
Hello Donald, we are sorry to hear this. We understand how frustrating it can be when a visit doesn't go as expected, and we sincerely apologize for this experience. After looking into this and speaking with store management, we understand that this was caused by two orders for the same unit being placed for pick-up, one with the SSD service, and one without. We are sorry to hear about the confusion, and we apologize that this wasn't caught at that time. We understand that management has been able to speak with you regarding your experience, and we will be more than happy to assist you next time you're able to shop with us. Thank you for sharing your feedback and giving us the opportunity to look into this. We appreciate hearing how we can improve.
Inaccurate service pricing and timelines provided by staff
Business reply on Google
Hello Evan, we are very sorry to hear about your experience. We understand your frustration and would like to help improve your experience. Please email us at [email protected] with this review and any additional feedback you wish to provide. We would be more than happy to look into this situation for you. Thank you for bringing this to our attention.