Micro Center
💻 Tech Services · 5 locations
total experiences
replied on google
Most reported issues
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Experiences
Order lost by carrier and refund for replacement has not arrived
Business reply on Google
Louis, we're sorry this experience fell short, especially after the shipment issue and delay with your refund. Looking into your order, we see that our store is actively processing your refund. We sincerely apologize again for this experience, and we'll be certain to share your feedback with our team to help us improve.
Technician failed to resolve recurring PC game crashes after multiple repairs.
Business reply on Google
We’re really sorry to hear about your experience and the ongoing issues with your PC. We understand how frustrating it is to travel so far and not get the resolution you expected. With any repair service we conduct, we do offer a repair warranty, and are happy to revisit the work on your system under this warranty if you are still encountering these issues. Please feel free to stop in with your system at your earliest convenience, and our team will be happy to revisit your service. If you would like to discuss this with us further, please reach out through our live agent chat on our website, and our team will be happy to discuss this further with you. We'll also be certain to share your feedback with our teams to help us improve our services.
Staff provided misleading information regarding the financing application process.
Business reply on Google
We’re sorry to hear about your experience with the financing process and the communication at our Charlotte store. Your feedback is important to us, and we’ll make sure it’s shared with the team so we can do better.
Store manager was rude and unhelpful to a corporate customer
Business reply on Google
We’re sorry to hear about your experience at our Columbus store. We'd certainly like to hear more about your experience to see how we can help out. Please reach out through our live agent chat on our website, and our team will be happy to discuss this with you further.
Repair service is significantly delayed with no progress after three weeks.
Business reply on Google
We’re sorry to hear about your experience with the repair wait and diagnostic fee. This is certainly something we'd like to look into further with you. Please reach out through our live agent chat on our website with your service number or contact information, and our team will be happy to look into your service further and see what we can do for you.
difficulty contacting staff and high diagnostic service fees
Business reply on Google
We’re sorry to hear about your experience with reaching us and the diagnostic fee. When it comes to servicing a system, we do require a diagnostic service so we can better understand the condition of your system and determine what may be going wrong in the system, and as this can be a time consuming process, it is a charged service. We appreciate your feedback and will share it with our team to help us improve.
Service department lost customer property and caused multiple return trips.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing these details. Your feedback is important to us and will be shared with our Columbus team so we can improve.
Staff lacked product knowledge and failed to assist customers effectively.
Business reply on Google
Hi Michael. We appreciate you sharing your experience and feedback with us. We're sorry to hear about your visit and will share your comments with our Phoenix team to help us improve.
Staff refused to provide assistance and directed customer to online videos.
Business reply on Google
We appreciate you sharing your experience. We're sorry to hear you didn't get the help you needed when looking for a 3D printer. Your feedback is important and will be shared with our team to help us improve.
Store employees attempted to overcharge for PC installation services.
Business reply on Google
We’re sorry to hear about your experience at our Phoenix location. We understand that transparency around our service pricing is important, and sincerely apologize for any confusion caused. Your feedback is important to us, and we’ll make sure it’s shared with the store leadership for review.
employees hoarding products and inconsistent purchase limits
Business reply on Google
Hi Milton. Thank you for sharing your feedback. We're sorry to hear about your experience with our store hours and your concerns about product availability. We appreciate you bringing this to our attention and will share your comments with our management team.
Store refused to honor warranty terms for a single camera unit
Technicians falsely claimed laptop required expensive motherboard replacement
Business reply on Google
Hello! Thank you for contacting Micro Center and sharing your experience. We're sorry to hear about your recent service visit and the frustration it caused. Your feedback is important to us, and we'll share your comments with our service team to help improve our process.
unhelpful staff and unreliable shipping carrier used for online orders
Business reply on Google
Hi Thommy. We appreciate you taking the time to share your feedback about your experience at our Columbus store and with shipping. We'll be sure to share your comments with our team.
employees reserved limited stock for themselves instead of selling to customers
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how disappointing this was, and we’ll make sure your comments are shared with our team.
Reserved item was unavailable and replacement was missing necessary parts
Business reply on Google
Hello! Thank you for contacting Micro Center and sharing your experience. We're sorry to hear about the trouble with your reservation and the inconvenience at pickup. Our goal is to have reserved items ready and notify customers if something changes, but sometimes inventory issues can occur. Your feedback is important and will be shared with our team to help improve our process. If you have any other questions or concerns, please let us know.
Security guard was rude and harassed customers while leaving the store.
Business reply on Google
Hi Angel. We appreciate you sharing your experience with us. We're sorry to hear about your interactions with our security guard and how it affected your visit. Your feedback is important and will be shared with our team so we can work to improve. Thank you for letting us know.
Salesperson misrepresented warranty terms and coverage during the purchase process.
Business reply on Google
We appreciate you sharing your experience. We're sorry to hear about the issues with your warranty and how it was explained. This is not the experience we desire for our customers, and we'll be sure to share this with our team to help improve our communication.
Staff sold redundant protection plan by withholding information about existing coverage.
Business reply on Google
Hi Dee. We're sorry to hear about your experience with the protection plan offer. We appreciate your feedback and will share it with our team to help improve how we communicate coverage options.
Store sold defective computer and refused to provide support or returns.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing these details. We understand how frustrating it can be when a recommendation does not meet expectations, and we sincerely apologize for this occurrence. We will share your feedback with our team to help improve our service.