total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician failed to resolve recurring PC game crashes after multiple repairs.
Business reply on Google
We’re really sorry to hear about your experience and the ongoing issues with your PC. We understand how frustrating it is to travel so far and not get the resolution you expected. With any repair service we conduct, we do offer a repair warranty, and are happy to revisit the work on your system under this warranty if you are still encountering these issues. Please feel free to stop in with your system at your earliest convenience, and our team will be happy to revisit your service. If you would like to discuss this with us further, please reach out through our live agent chat on our website, and our team will be happy to discuss this further with you. We'll also be certain to share your feedback with our teams to help us improve our services.
difficulty contacting staff and high diagnostic service fees
Business reply on Google
We’re sorry to hear about your experience with reaching us and the diagnostic fee. When it comes to servicing a system, we do require a diagnostic service so we can better understand the condition of your system and determine what may be going wrong in the system, and as this can be a time consuming process, it is a charged service. We appreciate your feedback and will share it with our team to help us improve.
Store refused to honor warranty terms for a single camera unit
Technicians falsely claimed laptop required expensive motherboard replacement
Business reply on Google
Hello! Thank you for contacting Micro Center and sharing your experience. We're sorry to hear about your recent service visit and the frustration it caused. Your feedback is important to us, and we'll share your comments with our service team to help improve our process.
Reserved item was unavailable and replacement was missing necessary parts
Business reply on Google
Hello! Thank you for contacting Micro Center and sharing your experience. We're sorry to hear about the trouble with your reservation and the inconvenience at pickup. Our goal is to have reserved items ready and notify customers if something changes, but sometimes inventory issues can occur. Your feedback is important and will be shared with our team to help improve our process. If you have any other questions or concerns, please let us know.
Salesperson misrepresented warranty terms and coverage during the purchase process.
Business reply on Google
We appreciate you sharing your experience. We're sorry to hear about the issues with your warranty and how it was explained. This is not the experience we desire for our customers, and we'll be sure to share this with our team to help improve our communication.
Staff sold redundant protection plan by withholding information about existing coverage.
Business reply on Google
Hi Dee. We're sorry to hear about your experience with the protection plan offer. We appreciate your feedback and will share it with our team to help improve how we communicate coverage options.
Staff refused to discount damaged merchandise or assist with the purchase.
Business reply on Google
Hi Alexander. We appreciate you sharing your experience and are sorry to hear about the trouble with the Evangelion kit and the service you received. Your feedback is important and will be shared with the store team to help us improve.
Staff inconsistently and rudely scrutinized customer ID during a transaction.
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about your recent visit and how the ID check was handled. We appreciate your feedback and will share your comments with our team to help us improve how we communicate at check out, and to ensure all customers are being treated fairly
Staff provided false information regarding credit card interest terms.
Business reply on Google
Hi Nikki. We're sorry to hear about your experience with our team and the credit card process. We take feedback like yours seriously and will share your comments with our management for review. If you'd like to discuss this further, please reach out through our live agent chat on our website, or by giving us a call at 713-940-8500, and our team will be happy to look into this further with you.
Staff ignored customer requests for assistance for ten minutes
Business reply on Google
Hello! Thank you for contacting Micro Center. We're sorry to hear about your experience at our Houston location and that you felt ignored by our staff. We appreciate your feedback and will share your comments with our team to help us improve.
Employees were unhelpful and dismissive regarding product availability.
Business reply on Google
Hello Katherine. Thank you for sharing your feedback. We're very sorry to hear about your experience at our Houston location, and that you were unable to get the assistance you needed. We take your concerns seriously and will share your comments with our management team to help improve our service.
Staff ignored customer requests for assistance on the sales floor.
Business reply on Google
Hi Terry. We're sorry to hear about your recent experience at our Houston store. We appreciate you sharing your feedback and will make sure it’s shared with our team so we can improve.
The store staff allegedly discriminated against black customers.
Business reply on Google
Hello Michael, thank you for reaching out. Our goal will always be for all customers to feel comfortable and supported while shopping with us, and we apologize that your experience has caused you to feel this way. We value all feedback, both positive and negative, and the only instance in which negative reviews would be removed is if they violate Google's terms of service. Honest feedback is important to us, and we do not solicit or condone false reviews, even if positive. We take these concerns seriously, and we would like to look into this further. If you could please reach out with further details regarding your experience at [email protected], we would be happy to investigate. We hope to hear from you soon.
Overpriced repair services and lack of transparent diagnostic explanations.
Business reply on Google
Hello Hart, we are sorry to hear you feel this way. We aim to provide a high level of reliable service, and it's unfortunate to hear that your visit did not meet expectations. Our diagnostic service includes up to 400 hardware and software tests to identify the root of the issue. Looking into this further, we see that the test results and error logs indicate that the crashing you were experiencing was related to a corrupted operating system and issues with the CPU. We are generally happy to explain our results in further detail upon request, and we apologize for any uncertainty in how the findings were delivered. We are sorry that our service pricing was unsatisfactory, and we will share your feedback with the appropriate sources for future consideration. We would love to have the opportunity to assist further with your PC, though we understand the desire to weigh all your options, and we hope you find a solution that suits your needs. Thank you for sharing your feedback.
Staff member displayed rude and disrespectful behavior during a return.
Business reply on Google
Hello Aaron, we're sorry to hear this. We want all customers to feel respected and taken care of, and we apologize that your experience caused you to feel this way. While this is not common feedback we hear, we will be sure to share with store leadership so they can investigate further. Thank you for helping us uphold our high standards of customer service. We hope to have the opportunity to take care of you according to our expectations soon.
Staff member attempted to charge an unauthorized fee for part lookup.
Business reply on Google
Hello. Thank you for sharing your experience. We apologize for your frustration during your visit. Your feedback is invaluable, and we take these concerns seriously. We strive to provide excellent customer service and are disappointed to hear that we fell short of your expectations. We understand the importance of accurate product knowledge and a professional, respectful interaction with every customer. Rest assured, we will be passing this information along to upper management to address this matter internally. We appreciate your feedback and should you have any further questions or concerns, please feel free to reach out to us directly. Thank you for your review.
unhelpful and rude staff provided poor customer service
Business reply on Google
Hello, we're sorry to hear this. Our goal is to provide a high level of prompt, proactive assistance, and we apologize that expectations weren't met. We appreciate your feedback, and we will share this with store leadership to make improvements going forward. Thank you for reaching out.
Customer unable to return defective product past the thirty day window
Business reply on Google
Hi, Kevin. We are very sorry to hear about your recent return experience. We appreciate you bringing this to our attention. If you would like to provide us with more information, please email [email protected] with this review and any additional feedback you wish to contribute. We would love the opportunity to improve your experience.
Customer received a damaged and used motherboard sold as new
Business reply on Google
We appreciate you taking the time to share all of your feedback with us. The temporary changes we have made, such as not accepting cash, are in to provide the safest environment for our customers and associates. We are working hard to get more stock from our vendors and the stores are getting multiple trucks a week to restock. Thank you for understanding, and we hope you enjoy your monitor!