total experiences
replied on google
Most reported issues
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Experiences
Staff lacked product knowledge and failed to assist customers effectively.
Business reply on Google
Hi Michael. We appreciate you sharing your experience and feedback with us. We're sorry to hear about your visit and will share your comments with our Phoenix team to help us improve.
Store employees attempted to overcharge for PC installation services.
Business reply on Google
We’re sorry to hear about your experience at our Phoenix location. We understand that transparency around our service pricing is important, and sincerely apologize for any confusion caused. Your feedback is important to us, and we’ll make sure it’s shared with the store leadership for review.
Security guard was rude and harassed customers while leaving the store.
Business reply on Google
Hi Angel. We appreciate you sharing your experience with us. We're sorry to hear about your interactions with our security guard and how it affected your visit. Your feedback is important and will be shared with our team so we can work to improve. Thank you for letting us know.
Employee placed a commission sticker on item without providing actual assistance.
Business reply on Google
Thank you for sharing your experience and for your honest feedback. We're glad to hear you found everything you needed and enjoyed the store layout. We appreciate you letting us know about your interaction with our staff. To clarify, our store experts do earn a commission off sales that they assist our customers with, and the credit is usually facilitated through marking customer products with a specific representatives sticker. That being said, we want to ensure that credit is claimed for legitimate assistance, and appreciate you bringing this to our attention. If you ever feel that credit is being applied where it is not due, please feel free to speak with our store management, and they will be happy to look into this further with you.
Customer sold defective parts and denied a refund by staff.
Business reply on Google
Hello! Thank you for contacting Micro Center. We're sorry to hear about your experience and appreciate you sharing your feedback. We'll make sure your comments are shared with our team to help us improve. If you would like to discuss this with us further, please reach out through our live agent chat on our website, and our team will be happy to look into this further with you.
Staff displayed unprofessional conduct and engaged in physical intimidation of a customer.
Business reply on Google
Hi Steve. Thanks for reaching out to Micro Center. We appreciate you taking the time to share your experience and concerns. Your feedback is important to us, and we take these matters seriously. We will review your comments internally to help improve our service.
Customer was skipped in line and ignored by the store manager.
Business reply on Google
Hello Tashana. Thank you for sharing your experience with us. We're very sorry to hear about your visit and how you felt during your time at our Phoenix location. We take concerns about fairness and respect seriously, and your feedback will be shared with our management team for review. We appreciate you bringing this to our attention.
staff allegedly falsify customer surveys and prices are perceived as high
Business reply on Google
Hello Manuel. Thank you for sharing your feedback. We're sorry to hear about your experience at our Phoenix location. We appreciate your honest input and will share your comments with our management team to help us improve. If you have any additional details or would like to discuss your visit further, please feel free to reach out to our team through our live agent chat on our website, and our team will be happy to speak with you further
Inaccurate online inventory and concerns regarding store entrance safety.
Business reply on Google
Hello Jason. We're truly sorry for the frustration and disappointment you and your son felt during your recent visit. Your feedback about inventory, safety, and service is being shared with our team so we can address these concerns. We appreciate you taking the time to share this experience, it helps us greatly with future improvements
Technician failed to verify CPU cooler installation and requested extra fees.
Business reply on Google
Hi Jake. We're sorry to hear about your experience with our service team and the issues with your CPU cooler installation. We appreciate your feedback and will share your comments with our management team to help us improve. If you'd like to discuss this further, please reach out to us through our live agent chat on our website, and our team will be happy to speak with you directly.
Customer left after waiting for assistance that never arrived.
Business reply on Google
Hello Connor. Thank you for sharing your feedback. We're sorry to hear about your experience at our Phoenix location and that you left without the item you came for. We appreciate you bringing this to our attention and will share your comments with our team to help improve our service.
Customer received a defective, previously opened computer without disclosure.
Business reply on Google
Hi Adrian. We're sorry to hear about your experience with the open box computer and the trouble it caused. It is never our intentions to hand a customer the incorrect product, and we sincerely apologize for this odd occurrence. We will be sure to pass along your feedback to help improve our services
Store refused to provide a cable for data extraction during repair.
Business reply on Google
Hi Liam. We're sorry to hear about your experience with the HP desktop and the inconvenience you faced at our Phoenix store. We appreciate your feedback and understand how important it is to have quick solutions, especially when you're relying on your equipment for work. We will be sure to pass along your feedback to our team to help us improve our policies and services
Manager refused partial bundle return despite website allowing it.
Business reply on Google
Hello, we are sorry to hear this. We understand how frustrating it can be when a visit doesn't go as expected, and it's unfortunate to hear that your experience wasn't as planned. Due to the way our CPU bundles are processed in our system, all bundles must be returned in full to retain the bundle pricing, as the bundle pricing for each item only applies when all three components are purchased together. This is reflected on the bundle product page, as well as our online return policy, and we apologize for any lack of clarity. If you would like to learn more details about our return policy, you can do so at the following link. We want to provide a high level of customer service at all times, and we're sorry that your visit left you feeling unsupported. We appreciate your feedback, and we will pass this along for consideration. Thank you for taking the time to share. We hope to be able to support your electronics needs in the future. https://community.microcenter.com/kb/articles/28-what-is-the-return-policy
Staff ignored customer and refused to provide assistance in 3D department
Business reply on Google
Hello, Caitlyn, we are sorry to hear this. We aim to provide a high level of prompt, reliable sales guidance, and it's unfortunate to hear this expectation wasn't met. We understand that this can be disappointing, and we apologize for any frustration. We will share your feedback with store leadership for improvements going forward. Thank you for reaching out, we are always looking to hear how we can best serve our guests.
excessive wait time to exit the store due to security procedures
Business reply on Google
Hello Freddie, we're sorry to hear this. We want everyone to have a smooth shopping experience from beginning to end, and we understand your frustration. We appreciate your feedback, and we will be sure to share this with store leadership for the future. Thank you for helping us improve.
Poor customer service and confusing in-store item pickup process.
Business reply on Google
Hello, and thanks for reaching out. All items that are locked on the sales floor are walked up to the front counter for sale. If you do not have further shopping to do, typically the sales associate will walk the item to the counter with you; however, oftentimes customers have more shopping to do, so our team will hold items at the front till you are ready to check out. We are sorry to hear that an associate was not available to help you when you were ready for service. Oftentimes, our team will ask other employees for help when solving a customer concern they are not familiar with, and this can result in a conversation between employees. We aim to have multiple associates in departments to help out if some concerns take longer to resolve than others. Thank you for taking the time to reach out and share your concerns with us.
Incompetent repair service failed to fix PC and caused additional issues.
Business reply on Google
We're sorry to hear about your experience with our repair service. Our goal is to resolve issues like inconsistent booting and ensure your system is returned in the best possible condition. We sincerely apologize for any confusion regarding your repair and the solutions that our technicians recommended. We will be sharing your experience with our management team to review in more detail. Thank you for providing your feedback—it helps us improve our service.
Technicians performed incomplete and incorrect computer assembly services.
Business reply on Google
Hello Jae, We're sorry to hear about your experience after your build at our Phoenix location. We appreciate your feedback and want to make things right. If you'd like to discuss your experience further, you can reach out to our contact center by calling 480-240-9700 or through our live chat on our website. Additionally, with any build service that we conduct, we offer a 90 day labor warranty, and would be more than happy to revisit the work on your system to ensure that everything is in working order. Please feel free to reach out or stop in at your earliest convenience, and we will be happy to see what we can do for you.
Store items are significantly overpriced compared to online retailers.
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. We'll share your comments with our team to help us improve.