total experiences
replied on google
Most reported issues
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Experiences
Manager accused customer of damaging product and refused a simple exchange.
Salesperson provided incorrect product information and pressured customer into…
Business reply on Google
Hello Sabrina, thank you for sharing your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations, and we want to assure you that we value your business and are committed to providing excellent service. We would be very happy to have the opportunity to make things right and resolve any issues you may have encountered. To help us address your concerns efficiently and effectively, we kindly request that you reach out to us either through a direct message or by sending an email to [email protected], with the attention marked for the Social Media Team. When you contact us, please be sure to include your sales invoice number and/or your phone number, as this information will greatly expedite the assistance we can provide. We appreciate you giving us the chance to demonstrate our commitment to customer satisfaction.
Staff accused customer of damaging product they opened themselves
Business reply on Google
We are very sorry to hear about the issues you've encountered at one of our showrooms. We value your feedback and want to ensure you have a positive experience with us. We have immediately notified the store manager and regional manager about your concerns so they can thoroughly investigate and address these issues with the sales staff to prevent similar situations from happening in the future.
Manager exhibited discriminatory behavior and failed to manage inventory correctly.
Business reply on Google
Hello Annaleecia, we are incredibly sorry to hear about the distressing experiences you've encountered at one of our showrooms, and we deeply regret that our service fell so far short of your expectations. To ensure this doesn't happen again, we have immediately notified the regional manager, and he is fully aware of the situation. He will be addressing these serious concerns directly with the sales staff to implement necessary training and policy changes to guarantee a respectful and equitable environment for all our customers, regardless of their background.
Repeated failed repair attempts and poor scheduling communication
Business reply on Google
Hello Argy, we're sorry to hear about this negative experience. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected](ATTN: Social Media Team) with the invoice number of your purchase? We'll work with you to resolve any issues as quickly as possible.
Salesperson was rude and delivery personnel were unprofessional and late.
Business reply on Google
We are very sorry to hear about the negative experience you had at one of our stores and the issues you've described. We understand your frustration, and we want to assure you that we take your feedback very seriously. We have already notified both the store manager and the regional manager about your concerns, and they are now actively working to address these issues with the sales staff to ensure this does not happen again.
Store refused return due to missing original packaging
Delivery refused due to unclear appliance removal requirements and poor management.
Business reply on Google
We're sorry to hear things didn't go as planned with your delivery. We'd like to see if there is anything we can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to [email protected] (ATTN:Social Media Team) and we will be more than happy to look into the matter for you.
mismatched serial numbers on product packaging and device
Business reply on Google
Hello Mark, we are sorry to hear that. We would like to know more about what happened, so we can better assist you. Please send us an email with the invoice number of your purchase to [email protected]. We will look further into this and help you find a resolution.
Poor communication regarding delivery schedule and rude staff interaction.
Business reply on Google
Hello , we are terribly sorry to hear about the issues you've encountered at one of our showrooms. We have alerted the store manager to this to address with Christina.
Store manager refused sale because customer declined optional warranty
Business reply on Google
Hello Sejo, thank you for bringing this to our attention. You absolutely have the right to not purchase a contract if you do not wish to. We have gone over this with the staff at the Astoria showroom. We hope this helps.
Incompetent repair service and poor communication regarding appliance warranty repairs.
technician failed to repair stove under extended warranty
repeated repair appointment no-shows and poor customer service communication
repeated technician scheduling failures and incorrect parts ordering
Delivery cancellation notification failure and inefficient refund process.
Business reply on Google
Hi Paulina, we are very sorry to know this. We hope you visit with us again. Should you need any future assistance, please reach out via email at [email protected] with your questions and concerns.
The store charged significantly higher prices than competitors for a product.
Customer service refused to honor purchased warranty and demanded additional service fees.
Business reply on Google
I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at [email protected] with your invoice number, so we can better assist you.
Staff member Emilio provided poor customer service.
Customer received a damaged television and was denied a replacement.