P.C. Richard & Son
💻 Tech Services · 5 locations
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff added unauthorized warranty charges and refused to provide a refund.
Staff member displayed rude and unhelpful behavior toward a customer.
Delivery window missed and item not sent from the store
delivery and installation cancelled with poor customer service and communication
customer service representatives repeatedly hung up and provided inconsistent information
Store falsely advertised product availability to upsell an alternative item.
Salesman provided incorrect product information and treated customer with disrespect.
Staff member was unprofessional and argued with a colleague.
Business reply on Google
We are very sorry to hear about your negative experience at our showroom. Please know that we have alerted our store and regional managers to ensure this matter is addressed immediately with our sales staff. Thank you for bringing this to our attention.
Delivery crew refused installation and forged customer signature on electronic device.
Staff failed to assist an overwhelmed employee.
Failed delivery window and incorrect installation of appliance
Incorrect installation team sent and staff was rude to customer
Repeated failure to repair appliance due to incorrect parts ordered
Staff member imposed unauthorized identification requirements for a price match.
Unresponsive phone support and inattentive store staff.
Manager accused customer of damaging product and refused a simple exchange.
Salesperson provided incorrect product information and pressured customer into…
Business reply on Google
Hello Sabrina, thank you for sharing your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations, and we want to assure you that we value your business and are committed to providing excellent service. We would be very happy to have the opportunity to make things right and resolve any issues you may have encountered. To help us address your concerns efficiently and effectively, we kindly request that you reach out to us either through a direct message or by sending an email to [email protected], with the attention marked for the Social Media Team. When you contact us, please be sure to include your sales invoice number and/or your phone number, as this information will greatly expedite the assistance we can provide. We appreciate you giving us the chance to demonstrate our commitment to customer satisfaction.
Staff accused customer of damaging product they opened themselves
Business reply on Google
We are very sorry to hear about the issues you've encountered at one of our showrooms. We value your feedback and want to ensure you have a positive experience with us. We have immediately notified the store manager and regional manager about your concerns so they can thoroughly investigate and address these issues with the sales staff to prevent similar situations from happening in the future.
Installers failed to reattach the dryer vent clamp safely
Manager exhibited discriminatory behavior and failed to manage inventory correctly.
Business reply on Google
Hello Annaleecia, we are incredibly sorry to hear about the distressing experiences you've encountered at one of our showrooms, and we deeply regret that our service fell so far short of your expectations. To ensure this doesn't happen again, we have immediately notified the regional manager, and he is fully aware of the situation. He will be addressing these serious concerns directly with the sales staff to implement necessary training and policy changes to guarantee a respectful and equitable environment for all our customers, regardless of their background.