total experiences
replied on google
Most reported issues
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Experiences
Delivery window missed and item not sent from the store
Staff member was unprofessional and argued with a colleague.
Business reply on Google
We are very sorry to hear about your negative experience at our showroom. Please know that we have alerted our store and regional managers to ensure this matter is addressed immediately with our sales staff. Thank you for bringing this to our attention.
Delivery crew refused installation and forged customer signature on electronic device.
Staff failed to assist an overwhelmed employee.
Unresponsive phone support and inattentive store staff.
Installers failed to reattach the dryer vent clamp safely
Salesman failed to honor promised store credit for appliance purchase
Business reply on Google
We're sorry to hear about this negative experience. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected](ATTN: Social Media Team) with the invoice number of your purchase? We'll work with you to resolve any issues as quickly as possible.
Refrigerator broke within a month and store refused return or replacement.
Business reply on Google
We apologize for the negative experience you had while having your appliance serviced. We would like to look into this so we can make things right. Please send your invoice number and the information you shared here to [email protected] (ATTN: Social Media team). Our corporate Customer Service team will resolve this.
Improper appliance installation and poor customer service experience.
Business reply on Google
Hello Connie, thank you for bringing this significant issue to our attention. We sincerely apologize that you had such a negative experience, especially after investing $4,000 in a washer/dryer set. We understand your frustration with the multiple installation problems, the rude technicians, the lack of proper installation procedures, the resulting damage to your appliance, and the subpar customer service you encountered. We want to assure you that we will be taking your feedback very seriously and will strive to implement changes to improve our service and prevent similar situations from happening in the future.
Poor customer service and difficulty reaching staff regarding product performance issues.
Business reply on Google
Hello Sashi, we are very sorry to hear about the negative experience you encountered. We are committed to addressing this matter and making sure it's a good solution. To facilitate an investigation, could you forward your invoice number and the details of this incident to [email protected], with the attention of the Social Media team. Our corporate Customer Service team will be in touch with you about this.
Long hold times and unprofessional customer service staff
Business reply on Google
Hello Jinnie, thank you for sharing your experience. We're sorry you had a frustrating and unprofessional experience. We are committed to providing exceptional service to all our customers. We will be using this feedback to improve our staff's ability to respond to future requests positively and efficiently.
staff were unhelpful and disorganized during the order pickup process
Business reply on Google
Thank you for reporting this issue, Marilyn. We regret that you had an unsatisfactory experience, and we will endeavor to do better in the future.
Store refused to accept a return for an unused item.
Business reply on Google
Hello Brandon, we are sorry to hear you had a negative experience during your visit to our showroom. We would like to know more about what happened, so we can better assist you. Please send us an email with the invoice number of your purchase to [email protected]. We will look further into this and help you find a resolution.
Staff displayed unprofessional behavior and poor attitude during order pickup.
Salesperson attempted to overcharge and used deceptive pricing tactics
Business reply on Google
Hello John, thank you for your feedback regarding your experience with our sales tactics. We sincerely apologize that you left our store feeling cheated. We are working on improving our sales tactics and appreciate you taking the time to help us make it better.
Air conditioner stopped working immediately after the warranty expired.
Store location refused to follow corporate return policy for appliances.
store failed to honor the appliance warranty for four months
The store sold a defective product and refused a return.
The business fails to provide promised product repair and service appointments.
Business reply on Google
Hello Michael, we are sorry you feel this way. Please email us at [email protected] (ATTN: Social Media team) with your invoice number and any information we can use to better assist you. We'd like to help.