total experiences
replied on google
Most reported issues
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Experiences
Staff member displayed rude and unhelpful behavior toward a customer.
delivery and installation cancelled with poor customer service and communication
Store falsely advertised product availability to upsell an alternative item.
Staff provided poor customer service and refused to assist with financing.
Business reply on Google
Hello Danny, we apologize for your bad experience at our store. We strive to provide excellent customer service, and this is not the way it should have been. We'll work to ensure this doesn't happen again. Thank you for bringing this to our attention.
Store refused to honor original online price after order cancellation
Business reply on Google
I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at [email protected] (ATTN: Social Media Team) with your invoice number, so we can better assist you.
The refrigerator delivery is two days late without communication.
Business reply on Google
We're sorry to hear about this negative experience. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected](ATTN: Social Media Team) with the invoice number of your purchase? We'll work with you to resolve any issues as quickly as possible.
Customer experienced a thirty minute wait time on the phone.
Business reply on Google
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
Store return policy for opened electronics is too restrictive.
Business reply on Google
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
Multiple failed delivery attempts and unexpected fees caused lost wages.
Business failed to deliver item and disputed the customer's chargeback request.
Staff provided inaccurate information and refused a valid product exchange.
Customer service staff are consistently rude and unprofessional
Long wait times and poor service for appliance maintenance plans.
The store failed to deliver the grills by the promised date.
Staff failed to provide product information over the phone
Manager caused a long wait time for product pickup after payment.
Salesperson recommended incorrect product size and was rude to customer.
Store inventory was incorrectly reported as available for immediate purchase
Delivery was not processed and staff provided poor customer service
The business charges high shipping fees compared to competitors.