total experiences
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Experiences
The business offered a low purchase price for the customer's device.
Business reply on Google
Hi Kobie, Thank you for your feedback. At PayMore, we strive to offer the highest possible cash value for every device we purchase. In this case, we offered $320 in cash on the spot for your device, which was a strong offer relative to its current resale value. Based on our research, we have not found any reputable competitors offering $640 for this model, as that amount appears to exceed its current market resale value. If you have information regarding a competitor offering that price, we would appreciate the opportunity to review it. Please feel free to email the details to [email protected] so we can investigate further and ensure that our pricing remains competitive for iPads and other devices. For future transactions, it's also important to consider the value of an immediate cash payment. While some online mail-in services may advertise higher offers, those quotes are often subject to inspection and adjustment after the device is received. Our offers provide a guaranteed cash payout on the spot, allowing customers to walk away with payment immediately rather than waiting days or weeks for a potential payment that may ultimately differ from the original quote. We appreciate you
Customer left after waiting for service without being acknowledged
Business reply on Google
Hello D, Thank you for review and we're sorry you didn't have a good experience. Because we are a walk in service and unable to predict everyone's schedule for when they visit us, we did not have enough staff up front when you visited. For some added clarity, we have dedicated staff for our front of house and back of house to keep operations flowing, and not everyone is trained for both positions. The talking you heard from the back is likely from our back of house staff on the phone with other customers or other support while managing other responsibilities of handling, testing, and shipping devices. We'd be happy to discuss this further if you choose to visit us again. Have a great day!
business lacks equipment to verify computer parts for trade-in
Business reply on Google
Thank you for your feedback, and we’re sorry for the confusion you experienced. There must have been a misunderstanding with our buyer, as you can absolutely bring computer parts directly to us for evaluation with no requirement to have another business verify them beforehand. We strive to make the process as straightforward as possible and apologize if that wasn’t clearly communicated during your visit. We appreciate you bringing this to our attention and will address it with our team to ensure a better experience moving forward.
The business offers low buyback prices for video games.
Business reply on Google
Hi Matt, Thank you for your kind words on our customer service. We do our best provide customers with the best care! With that being said, I do want to clarify one point: our store does not offer 1/7 of resale value on items, nor do we offer less than GameStop for comparable products. That’s simply not how our pricing system works, so it sounds like there may be some misunderstanding or miscommunication during the visit. However we do hope you will come back in the future and give us another chance to earn your business!
The business sold a carrier locked phone instead of an unlocked one.
Business reply on Google
Hello Gurpreet, We are very sorry what happened with your eBay order. When we tested the item it was not locked. Sometimes these things do happen, and are out of our control, but we did make it right for you and issued you a full refund. Again we do apologize and hope to earn your business again in the future!
The business offered a low purchase price for a new device.
Business reply on Google
Hi Tanika, We appreciate you coming in the other day to our store. I'm sorry that your experience felt misleading and unclear. At Paymore we pride ourselves on providing the best service possible and clarifying and misunderstandings. While the devices you brought in were in great shape, once removed from the box they cannot be resold as brand new and we do have to adjust prices to reflect this. We also took note of the status of the devices having software installed that would prevent us from purchasing them at that time and we unfortunately would not have been able to make any offers to buy them.
The business offered significantly lower prices for items than expected.
Business reply on Google
Hi Luis, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your recent visits didn’t meet your expectations — that’s never the kind of interaction we want any customer to have. We checked our system and unfortunately don’t have a record of you coming in under this situation, which makes it difficult for us to look into the details or address the interaction directly. That said, we want every customer to feel respected and treated fairly, and I’m sorry if that wasn’t the case. I do want to clarify one point: our store does not offer 1/7 of resale value on items, nor do we offer less than GameStop for comparable products. That’s simply not how our pricing system works, so it sounds like there may be some misunderstanding or miscommunication during the visit. We’d really appreciate the chance to review this with you and make it right. If you’re open to it, please reach out or stop by so we can take another look at your items and ensure you receive an accurate and fair offer. Thank you again for your feedback — it helps us continue to improve.
Staff lack knowledge of electronic products and store inventory is limited.
Business reply on Google
Hello SwearWerds, I'm sorry you didn't have a great experience at Paymore. As far as our front buyers, they have really good knowledge of electronics and try to explain thoroughly why we give the offers we do and if we can't we do our diligence to explain why. We go based on our propriety system that is advanced and has accurate reporting on what value electronics hold. This also includes factors such as cosmetic condition, age, demand, and what our costs would be as well. And for what we are able to take we offer top dollar for beating out our competitors for what we can purchase. Out of curiosity, can you tell us what you brought in and what our buyers told you about the product? And just to correct your point on what we have in our store, we not only have DS games and and Xbox360 games, we have games for all consoles, video game consoles, controllers, laptops, Bluetooth speakers, laptops, iPads and more. But with that said, we hope you will give us another chance in the future to earn your business.
Staff ignored customers waiting for thirty minutes.
Business reply on Google
We’re truly sorry for your experience and understand how frustrating it must have been to wait without acknowledgment. On the day you visited, our team was assisting customers who had brought in a large number of items, which kept us very busy. That said, this is no excuse—we should have acknowledged everyone in the store right away and checked if anyone needed quick assistance. We appreciate you bringing this to our attention, and we’ll make sure to improve how we greet and update waiting customers going forward. Thank you for your feedback.
The business offered a lower price than competitors.
Business reply on Google
Hi Bearish Ninja, We are sorry you didn't have a great experience at PayMore. We strive to provide the best offer we can and educate our customers on why we make the offers we do. Could you elaborate more on what device you brought in, and what companies are paying more than us? Again, we are sorry you didn't have a great experience with us and hope you you will give us another chance in the future.
Staff provided inconsistent information regarding the purchase of used electronics.
Business reply on Google
Hello Liam, Thank you for reaching out. We’re sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few key points regarding your recent interactions with our store: 1. Device Evaluations: As is standard policy, we inform all customers—both over the phone and in person—that we do accept broken devices. However, all items must be physically inspected in-store before we can determine whether a cash offer is possible. Acceptance is not guaranteed without this evaluation. 2. Controller Condition: You informed us that your controller was non-functional. Upon inspection, we found the handle to be broken and significantly damaged. Due to its condition, we advised you that the only viable option was to recycle the item, as it held no resale value. 3. Initial Store Visit: During your visit, we provided a price range for devices in good condition and informed you that a valid ID would be required to proceed. You left the store with your items and did not return until the following day. 4. Item Condition Upon Return: When we examined your PlayStations the next morning, we discovered a visible infestation of dead roaches. Due to health and safet
The business offered an unfairly low purchase price for electronics.
Business reply on Google
Hi Bobbie Just be honest. Unfortunately chromebooks we are unable to purchase typically due to the low demand and second hand market value. Also typically a mouse we would only purchase if it was a gaming mouse. We tried to do the best we could with the items you brought into the store. We are very sorry you didn't have a good experience with us. Hopefully we can earn your business in the future.
Store inventory does not match online promotional photos
Business reply on Google
Hi Samantha, We sincerely apologize about your experience at our store. We do take older gaming consoles and games. Also, since we do have very competitive pricing, it is hard for us to have games stocked consistently. Again, we sincerely apologize for your experience.