PayMore
💻 Tech Services · 8 locations
total experiences
replied on google
Most reported issues
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Experiences
Staff was rude and requested personal information for verification.
Business reply on Google
Hi Ed, Thank you for your feedback. We’re sorry there was a misunderstanding regarding our process. As a regulated business, we are required by law to collect and verify basic identification information from customers we are purchasing from. Our offers are based on each item’s current resale value, condition, and market demand, and there is never any obligation to accept an offer. We appreciate your feedback and the opportunity to clarify our process.
The drone was delivered with two non-functional batteries.
Business reply on Google
Hi there! The timeline you have provided is mostly correct, but not accurate. However, your issue is with eBay, not us. Your sale was completed through eBay, and the return must be processed through eBay. You contacted us directly first about the product, to which we asked for more details about your issue. After discovering your purchase was processed through eBay, we referred you back to eBay to start a return. Unbeknownst to us, eBay had decided on their own accord that no refund needed to be honored for the transaction, due to reasons tied to your account, as you stated. We were never told why, but this was not our decision. Since the entire transaction was processed via eBay, we as a seller on their platform, followed their guidance. Additionally, the name on the order and the name on this review, do not match, leading us to further suspicion. In the end, we hate this played out the way it did and apologize we couldn't have found a better result for you.
Company provided partial refund for damaged product despite poor packaging.
Business reply on Google
Hi, Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Every item we sell is inspected and tested to the best of our ability, but if an issue is reported, we work with customers to resolve it in accordance with our return policy. Refund amounts may be adjusted if a returned item is received in a different condition than when it was shipped. We strive to handle every situation fairly and appreciate your feedback as we continue to improve our processes.
No staff present at the counter during business hours
Store incorrectly identified phone status and offered low trade-in value.
Business reply on Google
Hi, thank you for leaving us a review! I apologize you did not have a pleasant experience in store. I couldn't find your name in our system so if you wanna give us a call we can try to correct any error we may have made.
The business offered a low purchase price for a used laptop.
Business reply on Google
Hi, thank you for leaving us a review! I apologize you did not have a pleasant experience in store. We do agree everyone should do their research prior to selling any device anywhere! Unfortunately, with us being a business, we can't offer the full market value on items, but we do pride ourselves on making stronger offers than any competitors in the area! I am glad to hear you were able to sell your laptop, and hope we can have another chance to earn your business down the road! Thanks again for stopping in and leaving feedback. Have a great day!
The purchased console was infested with live bedbugs.
Business reply on Google
Hello! We buy and sell multiple PS5 units daily. Every unit is checked and tested when we make a purchase. They are again tested, cleaned and reset upon listing. It's a standard procedure for us. It is not possible that an insect infested unit ever left our facility. We were never given the chance to have your product returned to us for further investigation, nor were we given any opportunity to correct any potential issues. We were given a demand to provide a refund, with no product returned. The sales platform agreed with us that there was no merit or solid evidence to your claim, so we truly do not know what, if anything, was wrong with your unit. We're sorry that this could not have been a better experience for both parties.
Store misrepresented the condition of a collectible trading card
Business reply on Google
Hi, Thank you for your feedback. We work hard to accurately describe the condition of our collectibles and want every customer to feel confident in their purchase. Card grading can be subjective, and we appreciate that opinions may differ. We value your feedback and will continue working to provide the best possible experience for our customers.
Store refused to provide price estimates without fully reset devices.
Business reply on Google
Hi, Thank you for your feedback. We're sorry your experience was frustrating. To provide an accurate and fair offer, our team must be able to fully test each device to verify its condition and functionality. Without testing, we're unable to provide a reliable estimate, as devices that appear similar can vary significantly in value. We appreciate your suggestion about making this process clearer before customers visit and will take it into consideration. We hope to have the opportunity to assist you again in the future.
poor store organization and long wait time for staff assistance
Business reply on Google
Hi, Thank you for taking the time to share your feedback. We're sorry to hear your visit didn't meet your expectations. We appreciate you pointing out the issue with the Nintendo DS games being difficult to view, and we'll review how they're displayed to make browsing easier for our customers. We also apologize that you weren't greeted or assisted in a timely manner. Our goal is to provide attentive service to every customer, and we'll be addressing this with our team to ensure everyone feels welcomed and helped promptly. We hope you'll give us another opportunity to provide you with the experience you expected.
Low trade-in offers and lack of staff availability.
Business refused to purchase customer's older electronics and games.
Business reply on Google
Hi Elaine, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with the offer you received. Our offers are based on several factors, including current market demand, recent sales data, item condition, testing results, and the risk involved in reselling electronics. While our goal is always to provide fair and competitive offers, we understand that they won't always meet every customer's expectations. There is never any obligation to accept an offer, and we encourage customers to compare options to determine what works best for them. We appreciate you giving us the opportunity to evaluate your device and thank you for your feedback.
Business engages in bait and switch tactics regarding purchasing used electronics.
Business reply on Google
Hi Junkit, thanks for the review. I can assure we buy all types of electronics and not just 1 year old devices as you can see it on our website. That being said we are a business and all the items you brought in was quite old and didn’t have much value in the preowned electronics market for which we can make a payout. However we did offer free recycling as it’s clearly specified on our website.
purchased video games are faulty and do not run
Business reply on Google
Hi, Thank you for your feedback. We're sorry to hear that the games you purchased did not work as expected. While we do test products to the best of our ability, we understand how frustrating it is to get home and find that an item isn't functioning properly. We're glad our team provided good customer service, but we agree that the product itself needs to meet expectations. Please reach out to the store directly so we can look into this situation and work toward a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
The business offered an unfairly low price for a used iPhone.
Business reply on Google
Hi, We’re sorry to hear your experience didn’t meet expectations. At PayMore, we aim to provide fair prices, fast service, and clear communication every time. We’d really appreciate the opportunity to learn more about your visit so we can make things right. Please don’t hesitate to call us at 619-344-0494 or stop by in person — we value your feedback and want to ensure your next experience is a great one.
The business offered a low purchase price for the customer's device.
Business reply on Google
Hi Kobie, Thank you for your feedback. At PayMore, we strive to offer the highest possible cash value for every device we purchase. In this case, we offered $320 in cash on the spot for your device, which was a strong offer relative to its current resale value. Based on our research, we have not found any reputable competitors offering $640 for this model, as that amount appears to exceed its current market resale value. If you have information regarding a competitor offering that price, we would appreciate the opportunity to review it. Please feel free to email the details to [email protected] so we can investigate further and ensure that our pricing remains competitive for iPads and other devices. For future transactions, it's also important to consider the value of an immediate cash payment. While some online mail-in services may advertise higher offers, those quotes are often subject to inspection and adjustment after the device is received. Our offers provide a guaranteed cash payout on the spot, allowing customers to walk away with payment immediately rather than waiting days or weeks for a potential payment that may ultimately differ from the original quote. We appreciate you
Staff hung up on the customer without providing a price quote.
Business reply on Google
Sorry about that Alex. We run three stores in Arizona and can’t imagine that any of the staff would ever just hang up on a customer. I haven’t seen that happen in the 4 years we have operated. We also don’t give out prices or estimates by phone simply impossible depending on the model and wear and tear on a device.
received damaged game and unresponsive customer support
Business reply on Google
Hi, We’re sorry to hear your experience didn’t meet expectations. At PayMore, we aim to provide fair prices, fast service, and clear communication every time. We have made several attempts to contact you to better understand and resolve the situation but have been unable to reach you. We value every customer and would appreciate the opportunity to speak with you directly. Please don’t hesitate to call us at 619-877-2808 or stop by our store in person so we can discuss your concerns and work toward a resolution.
Business offered an unfairly low purchase price for customer's camera lens.
Business reply on Google
Hi, We’re sorry to hear your experience didn’t meet expectations. At PayMore, we aim to provide fair prices, fast service, and clear communication every time. We’d really appreciate the opportunity to learn more about your visit so we can make things right. Please don’t hesitate to call us at 619-344-0494 or stop by in person — we value your feedback and want to ensure your next experience is a great one.
Customer left after waiting for service without being acknowledged
Business reply on Google
Hello D, Thank you for review and we're sorry you didn't have a good experience. Because we are a walk in service and unable to predict everyone's schedule for when they visit us, we did not have enough staff up front when you visited. For some added clarity, we have dedicated staff for our front of house and back of house to keep operations flowing, and not everyone is trained for both positions. The talking you heard from the back is likely from our back of house staff on the phone with other customers or other support while managing other responsibilities of handling, testing, and shipping devices. We'd be happy to discuss this further if you choose to visit us again. Have a great day!