total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and dismissive during a phone inquiry.
Business reply on Google
Sorry that your experience on the phone wasn't what you expected. The watch you had was an older model that you could not accurately describe. We may be the only store in Arizona that buys back apple watches that are more than 5 years old. That is why we told you to bring it in so we can see the model and make an offer.
The customer experienced rude behavior from the staff.
The business offers very low purchase prices for used electronics.
Long wait times and low trade-in offers for mobile devices.
Staff failed to acknowledge the customer waiting for service.
Staff were unhelpful and the business is overpriced.
Business reply on Google
Sorry that your experience at this Paymore didn't go as planned. But I must say this review is a bit confusing to us. You claim that you came down to buy something but we didn't end up having it available or in stock. But you also say that we are over priced. If we are so over priced why did you drive all the way to us to buy it? Don't think anyone believes that you drove over an hour to over pay for a PS5 that is available for sale on hundreds of marketplaces, stores and on line. We understand that it can be frustrating trying to buy gifts days before Christmas and having inventory run out at stores. But its the holidays and devices move fast at this time of year.
Business offered lower price than quoted and failed to answer phones.
Business reply on Google
We are sorry you didn't get the price you were looking for for you GPU. Paymore Electronics may be the only store in Arizona that buys computer parts and gaming PC's. It appears you called and were given a price on the phone and then when you came in the offer was different. We do price some items on the phone for our regular customers but a used GPU is definitely something we would never price over the phone. Bring your device back in and lets see if we can make this deal work for the both of us.
The business offers low buyback prices and overcharges for items.
Business reply on Google
Hi Suah! Thanks for stopping in. We apologize for not being able to buy your device at the asking price. We always provide our best offers based on current market values, as well as the device's condition, which will influence its value. We hope you can consider us again in the future, Have a great day.
The business does not purchase the electronics advertised on their website.
Business reply on Google
We know a fake review when we see it. There is no record of you ever being in the store trying to trade or sell a device. A quick search of any paymore store in the country will reveal that we buy devices in over 100 categories.
Staff provided a low offer and were unprofessional during the interaction.
Business reply on Google
Sorry that your visit didn't go as planned. We do remember this transaction and unfortunately on the day you came we were short staffed and training a new Buyer. We also do recall the phone having several issues with it. Give us another shot next time you have a device to sell and we'll do our best to see if we can buy it.
Staff was rude and belittled the customer regarding their device value.
Business reply on Google
Some times devices are too old and don't hold any further value. What I am very certain of is that our offer was fair for the devices age and condition. This is what makes PayMores unique, we can usually make an offer on just about anything you can plug in to a wall and power up. There is no other retailer in country that can buy the endless categories of devices that we do from commercial to retail electronics. Hope you try us again soon.
The business offered very low buyback prices for electronics.
Business reply on Google
Hi Ryan, Sorry for not meeting your expectations. We do try our best to get you the most value for your devices. Most devices have to be fully functional and a little newer as certain older models cannot update, or just do not have a market for them in certain conditions. We hope you re-consider us in the future. Thanks for your time.
Order was cancelled without customer request and support is unresponsive.
Business reply on Google
This monitor was being sold for in-store pick up only. You are in Texas. You have conveniently deleted that part of this email. You are only upset because this deal on this monitor is so good that you can't find this price anywhere else. Anyone that ever called our store knows that we rarely buy monitors because they are so expensive to ship to other parts of the country. With a shipping address request in the order that we could not accommodate we had to cancel the order. Sorry about that.
Customer experienced rude staff behavior and perceived racial discrimination.
Business reply on Google
It is unfortunate that you had a bad experience at our PayMore on your last visit. You brought in a blue speaker and a galaxy watch. The Blue speaker had paint splashes on it, was of an older model and also had glue or plaster on it and was heavily used. The Galaxy watch also had the same paint splashes on it with heavy wear and scratches. It is unfortunate that when you do not get your way you leave these fake exaggerated reviews. You have done this to other business in Phoenix writing the exact same exaggerated comments of bad customer service which people can see on your other fake profile below. The other negative review below is also from you as you decided to spam us with almost the exact same bad review. You mentioned below in the first false review that you sold your speaker in Glendale. You did not sell it there. This is false. We have over 300 five star reviews and nation wide there are thousands of reviews of people having a positive experience at their local PayMore.
Staff provided rude service and inconsistent store policies regarding trade-ins.
Customer experienced racial discrimination and refusal of service by staff.
Business reply on Google
Dear Dominque, Thank you for sharing your experience with us. We take such claims very seriously and are deeply concerned by your feedback. First and foremost, we want to make it clear to you, and to anyone reading this, that our business does not, and will never, discriminate based on race or any other factor. We serve every customer with respect and professionalism, and we are deeply disappointed that you felt otherwise. We believe in treating all of our clients equally, and we can confidently state that what you described does not reflect the way we operate or the values we uphold. We regret that your visit left you feeling this way, and we would very much appreciate the opportunity to discuss this further with you directly so we can better understand what happened. To anyone reading this review, we want to reassure you that we are committed to creating a welcoming and inclusive environment for all of our customers. Discrimination of any kind has no place in our business. Sincerely, Management and the Arcadia PayMore team.
Business attempted to acquire customer property without payment.
Business reply on Google
We are sorry to hear that you feel this way, and we want to clarify a few things. Our goal is always to provide transparent and fair service to all of our customers, and we regret that you left feeling dissatisfied. We would never ask a customer to give up their phone or any item without a fair and agreed-upon transaction. It sounds like there may have been some misunderstanding or miscommunication, and we apologize if that was the case. We would appreciate the opportunity to speak with you directly to resolve the situation and better understand what happened during your visit. Our aim is to ensure that every customer has a positive experience, and we are more than happy to discuss this further with you.
The business offered a significantly lower purchase price for a device.
Business reply on Google
Hi Austin and thanks for your review. Unfortunately your phone was not in the condition you say and hence the value was appropriate. We also take into consideration DEMAND and a iPhone 11 has been falling in value with the anticipation of the new models launching in the fall. Locked to a carrier also does not help matters as it limits the potential buyers for the phone, especially for Metro.. Bottom line... Sometimes it works out sometimes it does not. Glad you ultimately got what you wanted for your phone!
offered lower purchase prices for electronics than expected
Business reply on Google
Hi Samuel and thanks for your feedback! Sorry we were not able to get you the amount you were hoping for. I spoke with the buyer that you dealt with and he assured me he did beat Game Stops cash price by $10. Not sure if you were looking up their trade price? If you would like to call us to discuss further I would be happy to re-evaluate the offer. We never let them beat us and this was another time at lease I am told where we did beat their price but clearly not by enough to make a deal with you. Our number is 602-466-2247 if want us to take a closer look at the offer you were given. Thanks!
business refuses to purchase electronics despite advertising they do
Business reply on Google
Sorry you traveled so far and felt you had a bad experience! Unfortunately it is not just about the ability to test your items which is not why your items were not bought. Older devices in good working order already have minimal cash value, broken/older devices is even less, to the point where we cannot even make an offer. While we do buy electronics, even broken devices, please keep in mind that we are a business and need to make our buys that make sense for the business to survive. We cannot simply buy everything that comes through our doors. I would urge you to call ahead to verify that the items you possess are something we would potentially buy from you. Again, my apologies if you felt there was was a disconnect.