total experiences
replied on google
Most reported issues
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Experiences
No staff present at the counter during business hours
Low trade-in offers and lack of staff availability.
Staff hung up on the customer without providing a price quote.
Business reply on Google
Sorry about that Alex. We run three stores in Arizona and can’t imagine that any of the staff would ever just hang up on a customer. I haven’t seen that happen in the 4 years we have operated. We also don’t give out prices or estimates by phone simply impossible depending on the model and wear and tear on a device.
Store was closed despite online hours indicating it was open.
Business reply on Google
Apologies, currently the Moon Valley location is closed on Saturdays, the website should now be updated to reflect current hours, our other two locations are operating at normal hours 10-3 for Saturdays.
Business hours listed online do not match actual operating hours.
Store was closed despite website indicating it was open
Staff member provided inaccurate information regarding store inventory
Business reply on Google
Hey! I believe you visited a different location! We do NOT have any motherboards for sale nor have any in a showcase! We are located at the intersection of Bell rd & 7th st. We do not share the same owner here! We've also bought 100% of the computers that have came in today! We want all our customers to be happy and taken well care of - even if we weren't able to make an offer we would've helped direct you in the right direction! If you have any questions comments or concerns please reach out to me at [email protected]
The business sold a trade-in item for significantly more than expected.
Business reply on Google
I am sorry you had a bad experience! We always want to get the most for our customer and do it with a smile!! Please reach out to me at [email protected] to discuss this and how we can improve further!!
The business offered a low purchase price for video games.
Business reply on Google
Sorry you had a bad experience with us! We try hard to make sure our customers get a good deal and are treated with care!! There unfortunately are some game systems due to their resale value we're not able to make offers on. With our games we sell all of our games for $6 used so we have a fixed rate (unless it is one of higher value then we will scale to make sure no hidden gems are overlooked!) We want to make it easy and affordable for gamers to try new games without breaking their bank! Feel free to reach out to me personally at [email protected] if you have any other comments, questions or concerns! I hope you have a great rest of your week!!
employee failed to confirm inventory availability for items in stock
Business reply on Google
I am sorry you didn't have a good experience! A couple things to clarify, I want all my visitors to know what we do! Most of our product (90% is sold online) What my employee was doing was going through our online inventory trying to find a device that fit your needs, this isn't normal but he wanted to make sure if we had anything that would fit your demand that you got it! I am sorry, but unfortunately I do not know the expectation you had before you entered on what we do. We DO have an online shop and an shopify store you can browse online without even coming in! (but we ALSO have a tablet in store you can use to browse our ENTIRE inventory!) We predominately purchase items in store as our main goal - we try to give a second (or sometimes third) life to used electronics and get some cash back into our customers pockets!!!! We also offer FREE electronic recycling for anyone who has damaged items! I hope you have a great rest of your week, please feel free to contact me at [email protected] if you have any other questions, concerns or issues!
Store refused to purchase items despite claims of buying electronics.
Business reply on Google
Al, we are sorry we did not meet your expectations. We don't recall this interaction and we haven't had a customer bring in the items you describe in the last few days, so perhaps this was intended for a different store? In any event, we are typically able to make a cash offer on most of the devices that come into the shop and we do purchase many broken devices. This said, we are not able to make an offer on everything. This includes items that are (1) aged or damaged to the extent they have little or no value, or (2) password protected devices for which the customer cannot provide login credentials. We hope this makes sense and we would welcome the opportunity to earn your business in the future.