total experiences
replied on google
Most reported issues
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Experiences
Staff was rude and requested personal information for verification.
Business reply on Google
Hi Ed, Thank you for your feedback. We’re sorry there was a misunderstanding regarding our process. As a regulated business, we are required by law to collect and verify basic identification information from customers we are purchasing from. Our offers are based on each item’s current resale value, condition, and market demand, and there is never any obligation to accept an offer. We appreciate your feedback and the opportunity to clarify our process.
Company provided partial refund for damaged product despite poor packaging.
Business reply on Google
Hi, Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Every item we sell is inspected and tested to the best of our ability, but if an issue is reported, we work with customers to resolve it in accordance with our return policy. Refund amounts may be adjusted if a returned item is received in a different condition than when it was shipped. We strive to handle every situation fairly and appreciate your feedback as we continue to improve our processes.
Store misrepresented the condition of a collectible trading card
Business reply on Google
Hi, Thank you for your feedback. We work hard to accurately describe the condition of our collectibles and want every customer to feel confident in their purchase. Card grading can be subjective, and we appreciate that opinions may differ. We value your feedback and will continue working to provide the best possible experience for our customers.
poor store organization and long wait time for staff assistance
Business reply on Google
Hi, Thank you for taking the time to share your feedback. We're sorry to hear your visit didn't meet your expectations. We appreciate you pointing out the issue with the Nintendo DS games being difficult to view, and we'll review how they're displayed to make browsing easier for our customers. We also apologize that you weren't greeted or assisted in a timely manner. Our goal is to provide attentive service to every customer, and we'll be addressing this with our team to ensure everyone feels welcomed and helped promptly. We hope you'll give us another opportunity to provide you with the experience you expected.
Business refused to purchase customer's older electronics and games.
Business reply on Google
Hi Elaine, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with the offer you received. Our offers are based on several factors, including current market demand, recent sales data, item condition, testing results, and the risk involved in reselling electronics. While our goal is always to provide fair and competitive offers, we understand that they won't always meet every customer's expectations. There is never any obligation to accept an offer, and we encourage customers to compare options to determine what works best for them. We appreciate you giving us the opportunity to evaluate your device and thank you for your feedback.
The business offered an unfairly low price for a used iPhone.
Business reply on Google
Hi, We’re sorry to hear your experience didn’t meet expectations. At PayMore, we aim to provide fair prices, fast service, and clear communication every time. We’d really appreciate the opportunity to learn more about your visit so we can make things right. Please don’t hesitate to call us at 619-344-0494 or stop by in person — we value your feedback and want to ensure your next experience is a great one.
Business offered an unfairly low purchase price for customer's camera lens.
Business reply on Google
Hi, We’re sorry to hear your experience didn’t meet expectations. At PayMore, we aim to provide fair prices, fast service, and clear communication every time. We’d really appreciate the opportunity to learn more about your visit so we can make things right. Please don’t hesitate to call us at 619-344-0494 or stop by in person — we value your feedback and want to ensure your next experience is a great one.
The hardware received does not match the packaging description.
Business reply on Google
Hi Will, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — this is not the level of quality or service we aim to provide. We take listing accuracy and shipping condition very seriously, and we’d like the opportunity to review this order and make things right. We never want a customer to feel disappointed or unheard. Please reach out to us directly at 619-344-0494 with your order number and a manager will personally review your case to work toward a fair resolution. We appreciate you giving us the chance to address this and hope we can restore your confidence in PayMore. — PayMore Management
Staff refused service after previously confirming acceptance over the phone.
Business reply on Google
Hi, We’re sorry you didn’t have the experience you expected. We strive to offer competitive prices, quick service, and transparency with every transaction. If you’d be open to discussing your visit, we’d really appreciate the chance to better understand what went wrong. Please feel free to contact us at 619-344-0494 or visit us in-store. Your feedback matters. — The PayMore Team
Staff members were rude and unhelpful to customers.
Business reply on Google
Hi, We’re sorry to hear your experience didn’t meet expectations. At PayMore, we aim to provide fair prices, fast service, and clear communication every time. We’d really appreciate the opportunity to learn more about your visit so we can make things right. Please don’t hesitate to call us at 619-344-0494 or stop by in person — we value your feedback and want to ensure your next experience is a great one. — The PayMore Team
The staff member was rude and unhelpful during the phone call.
Business reply on Google
Hi, We’re sorry you didn’t have the experience you expected. We strive to offer competitive prices, quick service, and transparency with every transaction. If you’d be open to discussing your visit, we’d really appreciate the chance to better understand what went wrong. Please feel free to contact us at 619-344-0494 or visit us in-store. Your feedback matters. — The PayMore Team
Staff member lacks knowledge and professional competence.
Business reply on Google
Hi, We’re sorry you didn’t have the experience you expected. We strive to offer competitive prices, quick service, and transparency with every transaction. If you’d be open to discussing your visit, we’d really appreciate the chance to better understand what went wrong. Please feel free to contact us at 619-344-0494 or visit us in-store. Your feedback matters. — The PayMore Team
The store sent an incomplete and damaged record player.
Business reply on Google
Hi John, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — this is not the level of quality or service we aim to provide. We take listing accuracy and shipping condition very seriously, and we’d like the opportunity to review this order and make things right. We never want a customer to feel disappointed or unheard. Please reach out to us directly at 619-344-0494 with your order number and photos of the item you received, and a manager will personally review your case to work toward a fair resolution. We appreciate you giving us the chance to address this and hope we can restore your confidence in PayMore. — PayMore Management
Customer received an unfairly low trade-in offer for their laptop.
Business reply on Google
Hi, We’re sorry you didn’t have the experience you expected. We strive to offer competitive prices, quick service, and transparency with every transaction. If you’d be open to discussing your visit, we’d really appreciate the chance to better understand what went wrong. Please feel free to contact us at 619-344-0494 or visit us in-store. Your feedback matters. — The PayMore Team
The purchased game console is defective and the return process is difficult.
Business reply on Google
We’re really sorry to hear about the trouble you had with the GameCube, and we understand how frustrating it must be to discover an issue after your return window passed. We test all consoles thoroughly before they’re sold, so it’s clear something didn’t perform the way it should have once you got it home — and that’s not the experience we want for any customer. While our standard return policy is seven days, we will take a return up to 30 days so long as it's damage is not caused by the customer. We never want someone to feel stuck with an item that isn’t working. We appreciate you coming back in, and we’re sorry the resolution offered didn’t feel fair or convenient, especially since you paid in cash. We’ll be reviewing this situation with our team to make sure we handle scenarios like this more smoothly and transparently.
Staff member was rude and offered low trade-in value.
Business reply on Google
Hi L Yk, We’re sorry you didn’t have the experience you expected. We strive to offer competitive prices, quick service, and transparency with every transaction. If you’d be open to discussing your visit, we’d really appreciate the chance to better understand what went wrong. Please feel free to contact us at 619-344-0494 or visit us in-store. Your feedback matters. — The PayMore Team
Staff hung up on the customer during an inquiry.
Business reply on Google
Hi Era Ninety, We’re sorry you didn’t have the experience you expected. We strive to offer competitive prices, quick service, and transparency with every transaction. If you’d be open to discussing your visit, we’d really appreciate the chance to better understand what went wrong. Please feel free to contact us at 619-344-0494 or visit us in-store. Your feedback matters. — The PayMore Team