Sell Your Gadgets
💻 Tech Services · 2 locations
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to accept item after confirming availability over the phone.
Business reply on Google
I’m really sorry you had that experience — I can understand how frustrating it is to be told one thing over the phone and then hear something different in the store. That’s not the kind of service we want to give anyone, and I’d like to help clear it up. Please give us a call at 2817689815 so we can look into what happened and try to make this right.
Business refused to accept a monitor due to shipping constraints.
Business reply on Google
I’m sorry for the frustration there — that definitely shouldn’t feel like a dead end. We do need items to be in shippable condition, but we should have handled that conversation better and explained it more clearly. Please give us a call at 281-768-9815 so we can look into what happened and try to make it right.
The online quote tool is non-functional and requires in-person visits.
Business reply on Google
Sorry you ran into that, and I get why that would be frustrating. We do try to give quotes in store so we can actually see the item and make sure it’s accurate, but I understand how that can feel misleading online. If you’d like to talk it through, please give us a call at 2817689815 and we’ll do our best to help.
Business refused to purchase items despite prior confirmation over the phone.
Business reply on Google
I’m sorry for the frustration here — that’s not the experience we want anyone to have. We should have been clearer on what we could and couldn’t take before you came in, and I can understand why that felt like a waste of your time. Please give us a call at 2817689815 so we can look into what happened and try to make this right.
The business offered a significantly low price for a MacBook.
Business reply on Google
I’m really sorry about that experience — I can see why you’d be frustrated. We always aim to make fair offers based on the condition and current market, but it sounds like we missed the mark with your MacBook. If you’d like, please call us at 3473965094 so we can take another look and try to make this right.
The business offered a low purchase price for a smartphone.
Business reply on Google
Sorry to hear that we missed the mark on your offer. We understand how disappointing that can be, and I appreciate you taking the time to share your experience. Please feel free to give us a call at 347-396-5094 so we can look into it and see what we can do to help make things right.
The business offered an unfairly low price for a laptop.
Business reply on Google
I’m really sorry you had that experience — I can understand why that offer felt frustrating and disappointing. We always aim to be fair and transparent with pricing, but I know that doesn’t take away from how it landed for you. If you’d like to talk it through, please call us at 2817689815 and we’ll do our best to help.
Business falsely claimed device defect to lower trade-in value
Business reply on Google
I’m really sorry you had that experience — that’s frustrating, and I can understand why you’d be upset. We always want people to feel they’re being treated fairly, so I’d like to take a closer look at what happened with your controller. Please give us a call at 2817689815 so we can talk it through and try to make this right.
Staff provided incorrect information regarding device purchase policy over the phone.
Business reply on Google
I’m really sorry about that experience — I can definitely understand how frustrating it is to make the drive and then feel brushed off. That’s not the kind of service we want to give, and I’d like to help get this looked into. Please give us a call at 2817689815 when you can, and we’ll do our best to make it right.
The business offered an unfairly low price for trade-in items.
Business reply on Google
I’m really sorry you left feeling that way, and I understand why that offer was frustrating. We do our best to stay fair and transparent, but it sounds like we missed the mark here. If you’d like to talk it through, please give us a call at 2817689815 and we’ll be glad to take another look.
The business offered significantly lower buyback prices than market value.
Business reply on Google
Sorry you had that experience — I can understand why you’d be frustrated with those offers, especially if your iPhone and Apple Watch were in great shape. We do our best to price based on current resale demand and condition, but I get that it didn’t line up with what you were expecting. If you’d like to talk it through, please call us at 347-396-5094 and we’ll be happy to look into it with you. We appreciate the feedback, and we’ll use it to do better at our NY02 Astoria store.
Staff were disorganized and provided an unsatisfactory low offer for equipment.
Business reply on Google
Sorry about the runaround you had with us — that’s not the kind of experience we want anyone to have. We should have been more organized and follow through better after you sent everything in. If you’re willing, please give us a call at 2817689815 so we can take another look and try to make this right. We really do want to be helpful here at TX01, whether it’s a computer, phone, tablet, laptop, or gaming console.
Store offered unfair low price and collected unnecessary personal identification data.
Business reply on Google
I’m really sorry you had that kind of experience with us. That sounds frustrating, and I can understand why you left feeling irritated. Please give us a call at 2817689815 so we can look into what happened and try to make this right.
The business significantly undervalued the customer's device compared to market rates.
Business reply on Google
I’m sorry about that experience — I can see why you’d feel frustrated if the offer didn’t seem to match the actual market value. We should have taken a more careful look and explained the pricing better instead of making it feel one-sided. If you’d like to talk it through, please give us a call at 3473965094 and we’ll do what we can to make things right.
The business offered a significantly lower price than the customer expected.
Business reply on Google
I’m sorry we missed the mark on your offer and that the price came across as disrespectful. We do try to keep our buy prices fair and based on what the items are currently moving for, but I understand why that felt frustrating, especially after driving all that way. If you’d like to talk it through, please give us a call at 281-768-9815 and we’ll be happy to take another look.
Staff failed to inspect items brought in for sale.
Business reply on Google
I’m really sorry to hear that your visit felt that way. That’s not the experience we want anyone to have, especially when you brought in items that were still new in the package. If you’d like to give us another chance, please call us at 281-768-9815 so we can take a closer look and make this right.
The business offered a low purchase price for a new monitor.
Business reply on Google
I’m sorry we missed the mark on that, and I completely understand why you were frustrated. We try to evaluate items as fairly as we can, but if the offer didn’t feel right, I get why you took your business elsewhere. If you’d like to talk it through, please give us a call at 2817689815 — we’d be happy to look into it.
The business offered an unfairly low price for a trade-in device.
Business reply on Google
Thanks for coming in and sharing your experience. I’m sorry the offer on your Apple Watch Ultra didn’t feel fair — I can definitely understand why that would be frustrating. If you’d like to talk it through, please give us a call at 2817689815 and we’ll do our best to help. We’re always happy to take another look, whether it’s a watch, phone, tablet, laptop, or gaming console.
The business offered an unfairly low price for used electronics.
Business reply on Google
Sorry to hear that — I can understand why that felt disappointing. We always try to be fair, but pricing can vary quite a bit depending on the condition and current demand for items like PS4s, games, and controllers. If you’d like to talk it through, please give us a call at 3473965094 and we’d be happy to take another look and explain it more clearly.
The business offers significantly lower prices than actual market value.
Business reply on Google
I’m sorry to hear you felt that way, and I understand why that experience would leave a bad impression. We try to give fair offers based on current resale market conditions and the item’s actual condition, but I get that it can still feel disappointing if the number is lower than expected. If you’d like to talk it through, please call us at 347-396-5094 and we’ll be happy to review the offer with you and clear up any concerns.