total experiences
replied on google
Most reported issues
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Experiences
The business offered a significantly low price for a MacBook.
Business reply on Google
I’m really sorry about that experience — I can see why you’d be frustrated. We always aim to make fair offers based on the condition and current market, but it sounds like we missed the mark with your MacBook. If you’d like, please call us at 3473965094 so we can take another look and try to make this right.
The business offered a low purchase price for a smartphone.
Business reply on Google
Sorry to hear that we missed the mark on your offer. We understand how disappointing that can be, and I appreciate you taking the time to share your experience. Please feel free to give us a call at 347-396-5094 so we can look into it and see what we can do to help make things right.
The business offered significantly lower buyback prices than market value.
Business reply on Google
Sorry you had that experience — I can understand why you’d be frustrated with those offers, especially if your iPhone and Apple Watch were in great shape. We do our best to price based on current resale demand and condition, but I get that it didn’t line up with what you were expecting. If you’d like to talk it through, please call us at 347-396-5094 and we’ll be happy to look into it with you. We appreciate the feedback, and we’ll use it to do better at our NY02 Astoria store.
The business significantly undervalued the customer's device compared to market rates.
Business reply on Google
I’m sorry about that experience — I can see why you’d feel frustrated if the offer didn’t seem to match the actual market value. We should have taken a more careful look and explained the pricing better instead of making it feel one-sided. If you’d like to talk it through, please give us a call at 3473965094 and we’ll do what we can to make things right.
The business offered an unfairly low price for used electronics.
Business reply on Google
Sorry to hear that — I can understand why that felt disappointing. We always try to be fair, but pricing can vary quite a bit depending on the condition and current demand for items like PS4s, games, and controllers. If you’d like to talk it through, please give us a call at 3473965094 and we’d be happy to take another look and explain it more clearly.
The business offers significantly lower prices than actual market value.
Business reply on Google
I’m sorry to hear you felt that way, and I understand why that experience would leave a bad impression. We try to give fair offers based on current resale market conditions and the item’s actual condition, but I get that it can still feel disappointing if the number is lower than expected. If you’d like to talk it through, please call us at 347-396-5094 and we’ll be happy to review the offer with you and clear up any concerns.
Staff coerced customer into writing a review to negotiate pricing.
Business reply on Google
Thanks for sharing your experience, and I’m glad Joshua was able to help you out. I’m sorry to hear the visit left you feeling pressured and unhappy with the offer—that’s definitely not the kind of experience we want anyone to have. Please give us a call at 347-396-5094 so we can talk through what happened and take a closer look.
Business offered significantly below market value for a used smartphone.
Business reply on Google
I’m really sorry you had that experience — that’s not the kind of interaction we want anyone to have at NY02 in Astoria. We’d like to look into what happened, and I’d appreciate it if you could call us at 3473965094 so we can talk it through and try to make this right. We do buy phones, tablets, laptops, gaming consoles, and more, and we always want the process to feel fair and straightforward.
Staff provide misleading information and offer unfair prices for items.
Business reply on Google
I’m really sorry you had such a bad experience with us, and I understand why you’d be upset. That’s not how we want anyone to feel when they walk into NY02 - Astoria, and we take feedback like this seriously. Please give us a call at 3473965094 so we can look into what happened and see if there’s any way to make this right.
business refused to purchase item despite prior confirmation
Business reply on Google
I’m really sorry you had that experience — I can understand why you’d be frustrated after being told one thing over the phone and then getting a different answer in person. That definitely shouldn’t feel like a runaround, and I’m sorry we missed the mark with you. Please call us at 3473965094 so we can look into what happened and try to make this right.
The business offered significantly lower prices for games than competitors.
Business reply on Google
Sorry to hear that the offer didn’t meet your expectations, and I can understand why that was frustrating. We always try to be fair on games and systems, but pricing can vary a lot depending on current demand and condition. If you’d like to talk it through, please give us a call at 347-396-5094 and we’ll be glad to take another look and see what we can do.
The business offered significantly less money than their website advertised.
Business reply on Google
I’m really sorry you had that experience, especially with everything else going on for you at the time. I understand how frustrating it is when the website price and the in-store offer don’t line up, and I can see why that would leave a bad feeling. If you’d like to talk it through, please call us at 3473965094 and we’ll do our best to look into it and make things right.
The business offered an unfairly low price for trade-in items.
Business reply on Google
I’m sorry about that experience — I can understand why you’d be frustrated with the offer, especially after finding a much better price elsewhere. We always want people to feel like they were treated fairly, even if we can’t come in where they hoped. If you’d like to talk it through, please call us at 3473965094 and we’d be happy to review what happened. We’ll also take your feedback seriously and use it to do better at NY02 - Astoria.
The store offered significantly less than the online quoted price.
Business reply on Google
I’m really sorry you had that experience — I can understand why it felt frustrating and confusing. That’s not the kind of visit we want anyone to have, and I’d like to help look into what happened with the pricing and the website quote. Please give us a call at 3473965094 so we can go through the details with you and try to make this right.
business provided inaccurate phone quotes and wasted customer time
Business reply on Google
I’m sorry we missed the mark here, and I can understand how frustrating that must’ve been, especially if you came in expecting a different number. That’s not the experience we want for anyone, and I’d really like the chance to look into what happened. Please give us a call at 3473965094 when you can, and we’ll do our best to make things right.
The business offered a low purchase price for new motherboards.
Business reply on Google
Sorry to hear that — I can understand why that felt disappointing. We do try to make offers based on current resale demand and condition, but I know that doesn’t make it any less frustrating when it’s not what you were expecting. If you’d like to talk it through, please call us at 347-396-5094 and we’ll be happy to take another look.
The business offered a low purchase price for a used phone.
Business reply on Google
Sorry to hear that your visit didn’t feel worthwhile, especially since you were hoping for a fair offer on your iPhone 13 Pro. We always want people to leave feeling like they were treated honestly and with respect, so I’m really sorry we missed the mark here. If you’d like to talk it through, please reach out to us at 3473965094 and we’ll be glad to take another look and see if there’s anything we can do to help.