Spectrum Store
📡 Internet & Cable · 2 locations
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff failed to greet or assist customers for ten minutes
Business reply on Google
Good morning Abigail. Thank you for taking the time to share your experience. We apologize that your visit was unpleasant. We will forward your feedback to the location. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), X (https://x.com/Ask_Spectrum) or on Instagram (@getspectrum)
excessive wait times due to staff engaging in non-business conversations
Business reply on Google
Thank you for sharing your feedback. I’m here to assist you in reviewing your Spectrum service(s) and finding the best possible solution. Please feel free to reach out to us via private message on Facebook at m.me/Spectrum or on X at https://x.com/ask_spectrum. We appreciate your patience and look forward to assisting you further.
Long wait times and unprofessional, unhelpful staff service.
Business reply on Google
We're sorry for poor experience and that we didn't meet your needs. We will certainly forward your feedback along. If you have any further feedback you would like to share or need any further assistance, please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum). We also recommend setting up an appointment and you can use this link to do so https://www.spectrum.com/stores?cid=sms:StoreLocations
customers experienced long wait times to return equipment at the store
Business reply on Google
Good morning George. Thank you for taking the time to provide a review of your experience. We apologize for the inconvenience you were caused regarding the wait time to return your equipment. Should you ever need to return equipment going forward, the following link will provide you with information on the other options that we offer to ensure that equipment is successfully turned in- https://tinyurl.com/vw2rc2b9. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), X (https://x.com/Ask_Spectrum) or on Instagram (@getspectrum)
Store associate added unauthorized charges to the customer bill.
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), X (https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience. D.E
untrustworthy staff and long wait times at the store
Business reply on Google
We're sorry for the poor experience. This is something we'd like to investigate further. Please contact us on Facebook (m.me/Spectrum), Instagram (@getspectrum) or DM on X (https://x.com/ask_spectrum). Our team can also be reached at reddit.com/r/Spectrum_Official or post to the Spectrum Customer Support Forums (community.spectrum.net)
Company continues charging for mobile line after service cancellation.
Staff displayed rude behavior and unprofessional attitude toward a non-customer.
Long wait times and unprofessional staff behavior at the store.
Business reply on Google
Thank you so much for taking the time to share your feedback. It means a lot to hear your feedback to improve and continue in doing our best to serve you well. If you would like, please reach out to us via PM on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum) so we can discuss your experience further and explore how we may assist you. Thank you for your patience and for giving us the opportunity to address this.
Staff refused pickup and provided unprofessional service.
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
Excessive wait times due to inefficient store operations
Business reply on Google
Thank you for providing your feedback. We apologize for the inconvenience you were caused regarding wait time. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), X (https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Staff provided incorrect installation information and misleading monthly rate quotes.
Business reply on Google
We apologize for the poor experience you had in the store and would like to look into this further. Please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum).
Company refused to refund charges for unused internet service equipment.
Business reply on Google
We apologize for the poor experience you've had and would like to look into this further. Please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum).
Company sent unsolicited equipment and billed for an unauthorized account.
Business reply on Google
We are sorry to hear we didn’t meet your expectations and apologize for any poor experience you've had. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), on X- https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Long wait times due to understaffing and poor management
Business reply on Google
Thank you for taking the time to share your experience and provide feedback. Our apologies for the long wait time, we will forward your feedback to the location. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), X (https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net). D.E
Employee yelled at the customer in the store
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
Long wait times due to insufficient staffing for equipment returns.
Business reply on Google
We're sorry for the poor experience you've had. We will certainly forward your feedback along. If you have any further feedback you would like to share or need any further assistance, please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum).
Staff refused to check stock and insulted the customer.
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
Frequent service outages and poor customer service experiences.
Business reply on Google
Hello, La Toya! I appreciate you letting us know here about the issues you have been experiencing with our services and support! I do apologize for any inconvenience thus far! We would like to offer our assistance to review these concerns directly. Please contact us on Facebook (facebook.com/spectrum), on X- https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net). Thank you!
Slow internet speeds and frequent connection drops during work.
Business reply on Google
Good morning Ahamed. We are sorry to hear we didn’t meet your expectations and apologize for any poor experience you've had. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), on X- https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).