total experiences
replied on google
Most reported issues
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Experiences
customers experienced long wait times to return equipment at the store
Business reply on Google
Good morning George. Thank you for taking the time to provide a review of your experience. We apologize for the inconvenience you were caused regarding the wait time to return your equipment. Should you ever need to return equipment going forward, the following link will provide you with information on the other options that we offer to ensure that equipment is successfully turned in- https://tinyurl.com/vw2rc2b9. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), X (https://x.com/Ask_Spectrum) or on Instagram (@getspectrum)
Company continues charging for mobile line after service cancellation.
Staff displayed rude behavior and unprofessional attitude toward a non-customer.
Company refused to refund charges for unused internet service equipment.
Business reply on Google
We apologize for the poor experience you've had and would like to look into this further. Please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum).
Company sent unsolicited equipment and billed for an unauthorized account.
Business reply on Google
We are sorry to hear we didn’t meet your expectations and apologize for any poor experience you've had. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), on X- https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Employee yelled at the customer in the store
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
Long wait times due to insufficient staffing for equipment returns.
Business reply on Google
We're sorry for the poor experience you've had. We will certainly forward your feedback along. If you have any further feedback you would like to share or need any further assistance, please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum).
Staff refused to check stock and insulted the customer.
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
Frequent service outages and poor customer service experiences.
Business reply on Google
Hello, La Toya! I appreciate you letting us know here about the issues you have been experiencing with our services and support! I do apologize for any inconvenience thus far! We would like to offer our assistance to review these concerns directly. Please contact us on Facebook (facebook.com/spectrum), on X- https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net). Thank you!
Slow internet speeds and frequent connection drops during work.
Business reply on Google
Good morning Ahamed. We are sorry to hear we didn’t meet your expectations and apologize for any poor experience you've had. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), on X- https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
staff failed to acknowledge customer upon arrival for appointment
Business reply on Google
We're sorry for the poor experience you've had. We will certainly forward your feedback along. If you have any further feedback you would like to share or need any further assistance, please contact us by private message on Facebook (m.me/Spectrum) or on Twitter (https://twitter.com/ask_spectrum).
Staff provided unprofessional service and conflicting information to customers.
Business reply on Google
Thank you for taking the time to share your experience, we will forward your feedback to the location. If you need direct support or want to ask a question, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Employee blocked driveway and customer service failed to address the complaint.
Business reply on Google
We apologize for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience. ^RJR
The customer received a modem infested with roaches.
Business reply on Google
We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Staff members were rude and unhelpful to customers.
Business reply on Google
We're sorry for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
inaccurate promotional pricing leading to recurring billing errors
Business reply on Google
We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Staff lacked product knowledge and failed to disclose auto-pay enrollment.
Business reply on Google
We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net). ^RJR
Company continuously raises rates and provides poor customer service
Excessive wait times due to understaffing at the store.