total experiences
replied on google
Most reported issues
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Experiences
Staff provided rude service and poor quality lamination work.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to our Corporate Retail Relations Team. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Leslie H.
Staff member was unresponsive and rude to the customer.
Business reply on Google
Thank you for taking the time to write a review, we appreciate your feedback, and are sorry to hear you had a bad experience visiting our Columbus location. - Jillian H.
Store associate was rude when asked for printing assistance.
Business reply on Google
Hi Beautiful Savage, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Michelle S.
The store was closed during its posted operating hours.
Business reply on Google
Hello M, we regret to hear about this case and we appreciate you bringing it to our attention so we can look into this. Thank you for providing this information. - Leslie H.
Inconsistent appointment policies and service availability caused unnecessary travel.
Business reply on Google
Hello Sarah, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Leslie H.
customer was double charged for an item during checkout
Business reply on Google
Hello Carmen, we regret to hear that our Columbus OH store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Leslie H.
Customer was double charged and experienced poor staff service
Business reply on Google
Hi Karen Smith, we regret to hear about this experience in our Columbus, OH store. We'd be happy to review this case. We appreciate you bringing this to our attention for further investigation. - Alex L
unhelpful staff and poor inventory management at the store
Business reply on Google
Hello Taylor Barnett, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Alex L
failure to provide receipt and excessive hold times
Business reply on Google
We regret to hear about your experience with TSA PreCheck in our store. Staples strives to provide excellent service to all customers. We appreciate you bringing this to our attention so we can evaluate. - Leslie H.
Store refused walk-in TSA pre-check appointment despite official policy.
Business reply on Google
We regret to hear about your experience with TSA PreCheck in our store. Staples strives to provide excellent service to all customers. We appreciate you bringing this to our attention so we can evaluate. - Leslie H.
Staff exhibited discriminatory behavior and rude attitudes toward customers.
Business reply on Google
Hi Rel Lobos, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Michelle S.
Staff refused to perform a simple service and provided poor assistance
Business reply on Google
Hello Jupiter Rueda de Leon, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jillian H.
Staff was rude and the print order is significantly delayed.
Business reply on Google
Hello melissa lind, we regret to hear that our Columbus store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Jillian H.
Order delayed past deadline and refund not yet processed
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to our Corporate Retail Relations Team. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Leslie H.
Lack of communication regarding order status and inability to complete print job.
Staff member was unhelpful and unprofessional when asked for assistance.
Business reply on Google
Hello Sam, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Ben F.
Store manager and staff exhibit rude and unprofessional behavior toward customers.
Staff member displayed rude and unprofessional behavior toward the customer.
Business reply on Google
Hello Rupal, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Leslie H.
Employee was rude and unhelpful regarding a rush print order.
Manager refused to process a refund according to store policy