total experiences
replied on google
Most reported issues
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Experiences
Store failed to process Amazon return and denied responsibility
Business reply on Google
Hello Sylvia, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Leslie H.
Employee made discriminatory assumptions about customer language based on appearance.
Business reply on Google
Hello Lissette Peraza, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
Staff member provided rude customer service during an Amazon return.
Business reply on Google
Hello P, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Leslie H.
unhelpful staff and long wait times for amazon returns
Business reply on Google
Hi Tara Bettes, we regret to hear about your experience with the Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Staples charges a fee for battery recycling services.
Business reply on Google
Hi Roman, the team here at Staples is always trying to improve its overall customer experience, and your feedback is never overlooked and greatly appreciated. - Michelle S.
Unprofessional staff and failure to fulfill same-day pickup order
Business reply on Google
Hello Isdarely Valdez, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jillian H.
Employee at copy center was rude and unhelpful regarding customer inquiry.
Business reply on Google
Hello Nasir, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
The store provides poor customer service and has unhelpful employees.
Business reply on Google
Hi Richard Saunders, thank you for your feedback. We regret to hear that our Houston store did not meet your expectations. We'd be happy to look into this with our internal teams. - Jillian H.
Staff member displayed rude and unprofessional behavior toward customers.
Business reply on Google
Hello Kirstin, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Leslie H.
The scanning machines failed to produce clear images despite multiple attempts.
Business reply on Google
Hello Cecilia Rodriguez, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jillian H.
Staff dismissed inquiry and provided unhelpful service regarding virtual mail account.
Business reply on Google
Hi Jaime, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Michelle S.
Staples failed to fulfill a same-day order due to inventory issues.
Business reply on Google
Hi Ciro, we regret to hear that our Houston store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Employee was rude and refused to provide a return receipt.
Business reply on Google
Hi Hani, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
Staff failed to locate package and provided false employee information
Business reply on Google
Hi Vuthy, we regret to hear about your experience with iPostal at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Leslie H.
Excessive wait time for an Amazon return drop off.
Business reply on Google
Hi Aliyah, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
Inconsistent service hours and unhelpful staff regarding TSA Precheck appointments.
Business reply on Google
We regret to hear about your TSA PreCheck experience at Staples but thank you for providing this information. We'll be raising this to our local leadership for evaluation and investigation. - Leslie H.
unprofessional staff behavior and unusable print job
Business reply on Google
Hi Iris Seymour, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Michelle S.
store discarded prepaid orders without customer notification
Business reply on Google
Hello Neylin Gamboa, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
Custom wrapping paper order was delayed and failed to arrive on time.
Business reply on Google
Hello Weston Browning, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jillian H.
Staff were unavailable and unable to provide information on print services.
Business reply on Google
Hi D SpenDΔreΔΌΔΎa, we regret to hear that our Houston store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.