total experiences
replied on google
Most reported issues
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Experiences
Staples failed to provide a receipt for an Amazon return.
Business reply on Google
Hi, we regret to hear about your experience with Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Staff were rude and refused to provide a return receipt.
Business reply on Google
Hi, we regret to hear about your experience with Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Staff were inattentive and the printing order was incorrectly processed.
Business reply on Google
Hello Tera Smith, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jillian H.
The store had a foul odor and wet, swampy floors.
Business reply on Google
Hi Joci, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Michelle S.
Staff refused to print documents shortly before the store closing time.
Business reply on Google
Hi Noemie Brisse, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Michelle S.
Print shop has limited file size capacity and long turnaround times.
Business reply on Google
Hi Devin Long, we regret to hear that our Phoenix store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Print department failed to produce double-sided flyers as ordered.
Business reply on Google
Hi Aaron Mitchell, we regret to hear that our Phoenix store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
unfriendly staff and limited printing options at the copy counter
Business reply on Google
Hello Don, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Michelle S.
Unprofessional behavior by a staff member in print services.
Business reply on Google
Hello Jamie, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Michelle S.
The store was closed despite posted operating hours.
Business reply on Google
We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Latisha R.
Store operating hours do not match the posted online information.
Business reply on Google
Hello Esa, we regret to hear about this case and we appreciate you bringing it to our attention so we can look into this. Thank you for providing this information. - Michelle S.
Staff refused to print a single flyer in-store.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to the manager of the Phoenix store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Latisha R.
staff failed to offer assistance to a customer searching for items
Business reply on Google
Hello Brenda, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details and allowing us to continue to improve. - Ben F.
Staff were rude and unhelpful with a heavy order pickup.
inaccurate price tags and aggressive upselling by sales staff
Staff member stood too close to the customer.
Item listed online is unavailable for purchase in store or online.
The store consistently lacks inventory and staff are unhelpful.
consistently poor customer service and management issues
Staff discarded printer part and failed to provide promised follow-up assistance.