T-Mobile Experience Store
📡 Internet & Cable · 3 locations
total experiences
replied on google
Most reported issues
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Experiences
excessive hold times and inconsistent information provided by customer support
Business reply on Google
Hello Amy, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. If you need additional help or support, please email me at [email protected] so we can chat!
Customer prefers U.S.-based representatives over automated or outsourced support.
Business reply on Google
Hi Ben! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff displayed arrogance and irritation toward a customer question.
Business reply on Google
We’re sorry to hear this another guy. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff failed to assist with account access and phone pickup.
Business reply on Google
Hi Hayley Rosado! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Lack of staff assistance for technical services
Business reply on Google
Hello Pedro, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. If you would like, please email me at [email protected] so we can chat!
Staff threatened to call security on a customer seeking return assistance.
Business reply on Google
Hi V! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store representative provided false information regarding monthly billing increases.
Staff provided misinformation and displayed unprofessional, condescending behavior…
Business reply on Google
Thank you for your feedback. I’m sorry we missed the mark during your visit—both in the information provided and in how you were treated. What you described is not the level of service we expect. I apologize for the confusion around the Microsoft corporate discount and for the dismissive and unprofessional behavior you experienced. This has been addressed with the team to reinforce accurate information and respectful customer interactions. We appreciate you bringing this to our attention and will use your feedback to improve.
Difficulty canceling service and excessive wait times at the store.
Store locations listed online were permanently closed.
Business reply on Google
Hello, our hours are Monday-Saturday 9a-9p and Sundays 11a-6p. We were closed for Easter Sunday (4/5/26) but have been open normal hours otherwise.
Staff provided poor assistance with a faulty phone charging port.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
customer cannot reach support to resolve account issues
Staff provided false information regarding phone costs and accessory charges.
Business reply on Google
Hello Ryan, We apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] if you have any additional concerns.
The store manager displayed unprofessional and unethical behavior.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time.
Staff members were hostile and failed to greet customers.
Business reply on Google
Hi Ray! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store employees are extremely slow and provide poor service.
Business reply on Google
Hi Raul! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
employees were unhelpful and unable to provide product demonstration
Staff ignored customers while assisting others who arrived later
Staff were unhelpful and unprofessional while ignoring the customer
Rebate and phone payoff balance not processed as promised by store
Business reply on Google
Hi Sarah K ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.