total experiences
replied on google
Most reported issues
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Experiences
Customer prefers U.S.-based representatives over automated or outsourced support.
Business reply on Google
Hi Ben! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff displayed arrogance and irritation toward a customer question.
Business reply on Google
We’re sorry to hear this another guy. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff threatened to call security on a customer seeking return assistance.
Business reply on Google
Hi V! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff provided misinformation and displayed unprofessional, condescending behavior…
Business reply on Google
Thank you for your feedback. I’m sorry we missed the mark during your visit—both in the information provided and in how you were treated. What you described is not the level of service we expect. I apologize for the confusion around the Microsoft corporate discount and for the dismissive and unprofessional behavior you experienced. This has been addressed with the team to reinforce accurate information and respectful customer interactions. We appreciate you bringing this to our attention and will use your feedback to improve.
Difficulty canceling service and excessive wait times at the store.
customer cannot reach support to resolve account issues
The store manager displayed unprofessional and unethical behavior.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time.
Staff members were hostile and failed to greet customers.
Business reply on Google
Hi Ray! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
employees were unhelpful and unable to provide product demonstration
Rebate and phone payoff balance not processed as promised by store
Business reply on Google
Hi Sarah K ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store refuses to cancel service, forcing customers to use slow app support.
Business reply on Google
Hi Donavon. It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Experience Associate Manager Experience Store Downtown 6th & Pine
The mobile network coverage and data speeds are inadequate.
Business reply on Google
Hi Jay ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. ESM tmobile
Staff refused to assist with lowering a high monthly phone bill.
Business reply on Google
Hello Paul, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. ESM tmobile
Staff were rude and failed to assist the customer upon entry.
Business reply on Google
Hello Hedieh, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat! Retail Associate Manager T-Mobile
Customer reports overcharging and unresolved issues with device replacements.
Business reply on Google
We’re sorry to hear this Stacy . We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
The store lacked floor models for phones available for purchase.
Business reply on Google
We’re sorry to hear this Josh . We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Long wait time and rude, unhelpful staff member.
Business reply on Google
We’re sorry to hear this Madeleine. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff failed to process trade-in and provided inconsistent information regarding offers.
Store staff failed to resolve persistent phone connectivity and hardware issues.
Business reply on Google
Hi Conor! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Promotional discount promised by staff was not applied to the bill.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!