Total Wireless
📡 Internet & Cable · 33 locations
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business is frequently closed during posted operating hours.
Store is closed during business hours despite sign indicating return.
Employee pocketed payment without activating services or recording transaction.
Business reply on Google
Hello Levi, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Unprofessional staff provided poor customer service and failed to address concerns.
The business closed before the posted operating hours.
Business reply on Google
Hello lele, Thank you for your feedback. Our stores are expected to be open during advertised business hours and we will address this with our store team immediately. If you would like to share more comments about your experience, please email us at [email protected]
Store hours are unreliable and customer was overcharged for services.
Poor network coverage, unpleasant store odor, and pushy sales tactics.
Staff attempted identity theft and unauthorized charges on customer account.
Unexpected charges and service interruption despite promotion
Business reply on Google
Hello Marie, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Staff were rude and pushy after the customer declined their services.
Untrained employees caused loss of rewards and insurance
Auto pay fails repeatedly and management refuses to resolve the issue.
Business reply on Google
Hello Stephen, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Unprofessional staff behavior and inability to resolve ongoing service issues.
Business reply on Google
Thank you for your feedback. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Customer service changes plans without notification and overcharges for service
Business reply on Google
Hello Bear, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience with our service and customer support. We strive to provide a positive experience for all our customers, and it's clear we fell short in your case. Your concerns about pricing, plan changes, and customer service are important to us, and I want to assure you that we are committed to addressing these issues. We are continuously working to improve our services and ensure transparency and fairness in all our interactions. If you have any specific issues or need further assistance, please feel free to reach out to our customer support team. We value your feedback and hope to have the opportunity to make things right. Thank you again for your feedback. ^Christian
Staff mismanaged inventory and failed to honor the initial price estimate.
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Store misrepresented plan pricing and downgraded service to meet advertised discount
Business reply on Google
Thank you for the positive feedback. Victra strives to provide an excellent customer experience with every guest, every time.
Store employee engaged in fraudulent billing and unauthorized account access
Business reply on Google
Dear Loida Murillo, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and inconvenience you encountered at our store. Your feedback is extremely important, and we are committed to addressing the issues you've raised. We are deeply concerned about the situation you described and the service you received. This is not reflective of the standards we strive to uphold at Total Wireless. We take allegations of misconduct very seriously and will be conducting a thorough investigation into this matter. We understand the frustration of losing your number and the challenges you faced with your account security. We are committed to ensuring the safety and satisfaction of our customers and will work diligently to prevent such incidents in the future. Please know that your experience is not typical, and we are taking steps to rectify these issues. We would appreciate the opportunity to discuss this further and find a resolution that acknowledges the inconvenience you have faced. If you are willing, please reach out to our customer service team at your earliest convenience. Thank you again for bringing this to our attention. We hope to regain
The store opens too late on Sundays.
Business reply on Google
Hola Ro RRO, Gracias por tomarte el tiempo de compartir tu opinión con nosotros. Lamentamos que nuestro horario de apertura los domingos no haya cumplido con tus expectativas. Valoramos mucho a nuestros clientes y siempre estamos buscando maneras de mejorar nuestro servicio. Compartiremos tus comentarios con nuestro equipo para considerar posibles ajustes en el futuro. Apreciamos tu paciencia y esperamos poder servirte mejor en tu próxima visita. ^Joyce
The store location provides dishonest service and makes frequent errors.
Business reply on Google
Dear Mariie Alvarez, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you have encountered with one of our locations. Your concerns about the customer service and integrity at this store are very important to us, and we are committed to addressing these issues promptly. We strive to ensure that all our locations uphold the highest standards of service and integrity, and it is disappointing to hear that this has not been your experience. We would like to investigate this matter further to ensure that corrective actions are taken. Please feel free to reach out to us directly with any additional details you can provide. Thank you for bringing this to our attention. We value your input and are dedicated to making improvements to better serve our customers. ^Charinadelle
Sold a non-working phone that was not activated
Business reply on Google
Hello Marina Perez! Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at Total Wireless. We strive to provide excellent service to all our customers, and it seems we fell short in your case. Your feedback is invaluable, and we would like to understand more about what went wrong so we can address the issue and improve our services. Please feel free to reach out to us directly at your convenience. We hope to have the opportunity to make things right for you.^Jhyzel