total experiences
replied on google
Most reported issues
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Experiences
Store employee engaged in fraudulent billing and unauthorized account access
Business reply on Google
Dear Loida Murillo, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and inconvenience you encountered at our store. Your feedback is extremely important, and we are committed to addressing the issues you've raised. We are deeply concerned about the situation you described and the service you received. This is not reflective of the standards we strive to uphold at Total Wireless. We take allegations of misconduct very seriously and will be conducting a thorough investigation into this matter. We understand the frustration of losing your number and the challenges you faced with your account security. We are committed to ensuring the safety and satisfaction of our customers and will work diligently to prevent such incidents in the future. Please know that your experience is not typical, and we are taking steps to rectify these issues. We would appreciate the opportunity to discuss this further and find a resolution that acknowledges the inconvenience you have faced. If you are willing, please reach out to our customer service team at your earliest convenience. Thank you again for bringing this to our attention. We hope to regain
The store location provides dishonest service and makes frequent errors.
Business reply on Google
Dear Mariie Alvarez, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you have encountered with one of our locations. Your concerns about the customer service and integrity at this store are very important to us, and we are committed to addressing these issues promptly. We strive to ensure that all our locations uphold the highest standards of service and integrity, and it is disappointing to hear that this has not been your experience. We would like to investigate this matter further to ensure that corrective actions are taken. Please feel free to reach out to us directly with any additional details you can provide. Thank you for bringing this to our attention. We value your input and are dedicated to making improvements to better serve our customers. ^Charinadelle
Store refused refund request despite lack of written policy disclosure.
Business reply on Google
Hi, IFIXDIT P&D. We are truly sorry to hear about your recent experience with us. It's concerning to learn that you felt misled and that our policies were not clearly communicated. We strive to provide transparent and consistent information to all our customers, and it seems we fell short in your case. Your feedback is invaluable, and we will use it to improve our communication and service. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team. ^Joel