total experiences
replied on google
Most reported issues
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Experiences
Staff refused to diagnose device due to lack of parts.
Business reply on Google
We sincerely apologize for the inconvenience you experienced, Daniel. It’s disappointing to hear that we weren't able to assist you with your connector issue. Your feedback is valuable and helps us improve our service. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Device returned with sticky residue and fingerprints on the keyboard surround.
Business reply on Google
Gigi, we sincerely apologize for the condition of your computer. We appreciate your feedback as it helps us improve our services. Please reach out to us directly via email or phone at [email protected] or 1 (877) 320-2237. Thank you for bringing this to our attention.
Cameras disabled after screen repair and staff refused to inspect work
Business reply on Google
We’re truly sorry to hear about your experience, Eric. It's disappointing when a service doesn't meet expectations, especially after a significant investment. We take customer feedback seriously, and your situation regarding the disabled cameras is concerning. We would appreciate the opportunity to investigate this further and work towards a resolution. Please reach out to us directly at [email protected] or 1 (877) 320-2237 so we can address your concerns. Thank you for bringing this to our attention.
Poor quality replacement screen and damaged camera after repair service.
Business reply on Google
Hi Courtney, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Replacement screen cracked immediately and store refused free repair
Business reply on Google
Hi Adam, thank you for bringing this to our attention. We want to make it right. Please reach out to us at [email protected] or 1 (877) 320-2237 so we can investigate this for you. Thanks!
Staff accessed private personal apps without authorization during a repair attempt.
Business reply on Google
Hi Sunny, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at [email protected] or 1 (877) 320-2237.
Store failed to track repair request or contact customer for parts
Business reply on Google
Hi Paul, we're truly sorry to hear about your experience at uBreakiFix Del Mar. We'll be addressing these issues with our team to improve our processes. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Staff failed to repair phone after a long wait time.
Business reply on Google
Hi Jason - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
Staff refused to process insurance claim and acted unprofessionally.
Business reply on Google
Hi Ramla, we're sorry to hear about your experience. This is not the level of service we strive for at uBreakiFix. Your feedback is important to us, and we would like to investigate this matter further. Please reach out to us directly at [email protected] or 1 (877) 320-2237 so we can assist you and address your concerns.
Technicians failed to diagnose and repair the computer motherboard issue correctly.
Business reply on Google
Hi Shan, we're sorry to hear you haven't received updates on the status of your repair. Please reach out to us at [email protected] or 1 (877) 320-2237 so we can investigate this for you. Thanks!
Front camera malfunctioned following a screen replacement service.
Business reply on Google
Hi Hyo, thank you so much for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
High cost for an iPhone battery replacement service
Business reply on Google
Hello Anthony! I'm so sorry you're experiencing issues after your repair and apologize for any frustration caused by this. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. The warranty doesn't apply to any further liquid or physical damage and can be voided if you have a repair with another company. Please bring it back in so that we can take a look at it. Your warranty is valid at all uBreakiFix by Asurion stores! We look forward to seeing you to help resolve this issue. If you have any further details or additional concerns, please feel free to reach out to us. We'd be happy to help.
Screen protector detached shortly after replacement and shop refused further assistance.
Business reply on Google
Hello Navid, I'm sorry to hear that you are experiencing issues with your device after the repair. We understand that you called and spoke to our team and they were unable to assist. All our repairs come with a 1-year limited warranty, valid at all our locations. The only exceptions are liquid damage repairs or if we’re working on your device through your Original Equipment Manufacturer warranty or some other coverage plan. Then the terms of that coverage would apply. Our Customer Care team will be happy to help. Please call 1-877-320-2237 and select option 3. They are available Monday–Saturday 10am–10pm ET and Sunday 12pm–8pm ET.
Store attempted to charge for a warranty-covered repair
Business reply on Google
Sorry for inconvenience, but if the device fails the inspection for In Warranty and our partner won't honor it then we have to refuse it. The other might not know or follow the policies, so they might later find out and has to take the loss.
The business attempted to overcharge for an iPhone repair.
Business reply on Google
I believe you are confusing us with some other store, We don't sell or buy phones and you have never been to our store. Please call us so we can help you not get scummed by someone, The latest and brand new iphone at the apple is about $1000, so make sure to not pay anyone more than that and please remove your review since since it is not us that you dealt with. call for any concern 858-369-09924
mandatory repair of unrelated components required for screen replacement
Business reply on Google
We apologize for the inconvenience, but it's Samsung requirement that the phone has to pass 100% all the tests. A small crack will cause water Resistant to fail and we are not allowed to do half repairs.
staff refused to repair phone claiming lack of parts
Business reply on Google
Sorry that we were not able to fix your device, Samsung S6 is an older phone that we don't get those repairs on daily basis so we don't keep the parts in Stock, I will be more than happy to order you the parts and get it done for you if you would like to. Please call us and let us know know. thank you
Replacement screens cracked immediately and were not genuine Apple parts.
Business reply on Google
Thank you for you feedback and we apologize that we couldn't meet your expectation. We do have a 1 Year warranty on our repairs as long as there is no physical damage. Physical damages are not covered by warranty. Please call us and we will try anything possible to help you resolve your situation.
Technician damaged phone screen and installed low quality replacement glass