uBreakiFix
📡 Internet & Cable · 7 locations
total experiences
replied on google
Most reported issues
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Experiences
The business charged an excessive fee for a temporary screen replacement.
Staff refused to diagnose device due to lack of parts.
Business reply on Google
We sincerely apologize for the inconvenience you experienced, Daniel. It’s disappointing to hear that we weren't able to assist you with your connector issue. Your feedback is valuable and helps us improve our service. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Replacement screen shattered shortly after installation despite minimal contact.
Business reply on Google
We're truly sorry to hear about your experience with the screen replacement, Brittany. It's disappointing to know that it didn't meet your expectations. We appreciate your feedback and take it seriously as we strive to improve our services. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Device returned with sticky residue and fingerprints on the keyboard surround.
Business reply on Google
Gigi, we sincerely apologize for the condition of your computer. We appreciate your feedback as it helps us improve our services. Please reach out to us directly via email or phone at [email protected] or 1 (877) 320-2237. Thank you for bringing this to our attention.
Cameras disabled after screen repair and staff refused to inspect work
Business reply on Google
We’re truly sorry to hear about your experience, Eric. It's disappointing when a service doesn't meet expectations, especially after a significant investment. We take customer feedback seriously, and your situation regarding the disabled cameras is concerning. We would appreciate the opportunity to investigate this further and work towards a resolution. Please reach out to us directly at [email protected] or 1 (877) 320-2237 so we can address your concerns. Thank you for bringing this to our attention.
Charged seventy dollars for an unperformed repair service
Business reply on Google
We're truly sorry to hear about your experience, Adam. It’s disappointing to know that the repair process didn’t meet your expectations. We appreciate your feedback and understand your frustration regarding the charges without a repair being made. Your comments will be taken into consideration as we strive to improve our services. If you’d like to discuss this further, please reach out to us at [email protected] or 1 (877) 320-2237.
Staff aggressively pushed insurance products to customers during their visit.
Business reply on Google
Thank you for your feedback, Robert. We apologize for any frustration caused during your experience. Our goal is to provide high-quality repairs and excellent service, and we appreciate your input regarding the tech's focus on insurance. We'll take your comments into consideration as we strive to improve our customer interactions. We're glad to hear you found the same-day service and quality satisfactory, and we hope to provide you with a better experience next time.
Appointment system failure and inconsistent pricing information provided by staff.
Business reply on Google
We’re truly sorry to hear about your experience, and we understand your frustration. It’s disappointing that your appointment could not be found and that our service did not meet your expectations. We strive for clarity in our pricing and scheduling and will take your feedback to improve our processes. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
staff refused to assist with part identification after charging diagnostic fee
Business reply on Google
Hi Dione, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at [email protected] or 1 (877) 320-2237.
staff ignored customer for fifteen minutes without offering assistance
Business reply on Google
Hi Becky - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
The business failed to provide updates regarding the device repair status.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Lawrence. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (602) 910-3448 and we'd be happy to invite you back in and offer special services. Cheers, uBreakiFix Management
Device keys and trackpad remain stuck after cleaning service.
Business reply on Google
Hi Daniel, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237. Thanks!
repair delay and lack of communication regarding console status
Business reply on Google
We’re truly sorry to hear about your experience, Michael. It’s disappointing to learn that our service didn’t meet your expectations and that communication was lacking. We understand how frustrating it must have been to wait without updates. Your feedback is invaluable, and we take it seriously as we strive to improve our services. If there's anything we can do to assist you further, please don’t hesitate to reach out directly. Thank you for sharing your thoughts with us.
Unexpected high repair costs and additional fees for priority service.
Business reply on Google
Hi Kordell, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
Customer misled by staff regarding insurance claim eligibility
Business reply on Google
Hi Josh, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
The business replaced original computer parts with unauthorized components.
Business reply on Google
Hi Del, thank you so much for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
poor communication and slow checkout process at the store
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Tony. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (602) 910-3448 and we'd be happy to invite you back in and offer special services. Cheers, uBreakiFix Management
The repair technician failed to properly secure the iPhone glass.
Business reply on Google
Hi Susan, we’re sorry to hear about your experience and appreciate this honest feedback. We’ll definitely work on this so we avoid similar issues going forward.
The repair service rendered the customer's phone completely non-functional.
Business reply on Google
Hi Kimberly, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Customer charged diagnostic fee for service that was not performed
Business reply on Google
Hi Ashley, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at [email protected] or 1 (877) 320-2237.