total experiences
replied on google
Most reported issues
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Experiences
The business charged an excessive fee for a temporary screen replacement.
Staff aggressively pushed insurance products to customers during their visit.
Business reply on Google
Thank you for your feedback, Robert. We apologize for any frustration caused during your experience. Our goal is to provide high-quality repairs and excellent service, and we appreciate your input regarding the tech's focus on insurance. We'll take your comments into consideration as we strive to improve our customer interactions. We're glad to hear you found the same-day service and quality satisfactory, and we hope to provide you with a better experience next time.
staff refused to assist with part identification after charging diagnostic fee
Business reply on Google
Hi Dione, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at [email protected] or 1 (877) 320-2237.
Unexpected high repair costs and additional fees for priority service.
Business reply on Google
Hi Kordell, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
The repair technician failed to properly secure the iPhone glass.
Business reply on Google
Hi Susan, we’re sorry to hear about your experience and appreciate this honest feedback. We’ll definitely work on this so we avoid similar issues going forward.
The repair service rendered the customer's phone completely non-functional.
Business reply on Google
Hi Kimberly, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Store staff misidentified damage and facility had a burning odor.
Business reply on Google
Hi Matt, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Staff hung up the phone and failed to provide a callback.
Business reply on Google
Hi Eryck, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
Extended repair delays and damage caused to the customer device.
Business reply on Google
Hi Roxie, thanks for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. Please reach out to us at [email protected] or 1 (877) 320-2237 so we can investigate this further for you.
unauthorized insurance charges and significant delays in computer repair services
Business reply on Google
Hi Landon, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at [email protected] or 1 (877) 320-2237.
The repair service was overpriced and included unwanted insurance sales pressure.
Business reply on Google
Hi Brandy, thank you for sharing your feedback with us. Our low price guarantee ensures that we always offer the best price to our customers. If you find another retailer with a lower repair price, just request the price match right at the register while checking in your device for repair. (The repair price must be a regularly published price. This offer does not apply to competitor's specials, coupons, or other discounts). If you have any further questions or issues, please don't hesitate to reach out to us at [email protected] or 1 (877) 320-2237.
Misleading insurance coverage claims and decreased computer performance after service.
Business reply on Google
Hi Gea-Nay, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Staff refused to repair phone despite customer having insurance coverage.
Business reply on Google
Hi Daniel, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237. Thanks!
The final price was higher than the initial quote provided.
Business reply on Google
Hi Carlos, we’re sorry to hear about your experience. We strive for transparency in our pricing and appreciate your feedback. We'll review our communication to ensure clarity in our estimates. Please reach out to us directly at [email protected] or 1 (877) 320-2237 so we can address your concerns. Thank you for bringing this to our attention.
repeated delays and poor communication regarding tablet screen repair
Business reply on Google
Hi Daniel - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
customer charged double the quoted price and experienced poor service
Business reply on Google
Hi Max - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
unauthorized charges for an insurance plan after declining the promotion
Business reply on Google
Hi Max, thank you for bringing this to our attention. We want to make it right. Please reach out to us at [email protected] or 1 (877) 320-2237 so we can investigate this for you. Thanks!
Overpriced diagnostic fees and unnecessary upselling of services and parts.
Business reply on Google
Hi Gayle, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237. Thanks!
Unauthorized insurance enrollment and significant delays in phone repair service.
Business reply on Google
Hello Jimmy, thank you so much for taking the time to leave a review! We are truly sorry to hear about your experience, and we completely understand how frustrating it must have been for you. What you described is definitely not the level of service we strive to provide, and it's evident that we fell short in several areas, including the lengthy repair process and the insurance issue. Your feedback is greatly appreciated, and we would like to thoroughly investigate what happened and offer you further assistance! If you could kindly give us a direct call at 877-320-2237 Option 3, our team will be available to assist you from Monday through Saturday between 10 AM - 10 PM EST and on Sunday from 12 PM - 8 PM EST. We genuinely want to help resolve this matter for you!
Technicians failed to properly diagnose and repair a faulty charging port.
Business reply on Google
Hello Brandon, Thank you so much for sharing your experience with the Jacksonville store. We truly understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience it has caused you. We are deeply committed to providing the best customer service experience, and we are genuinely sorry that this was not reflected in your recent interaction. This is definitely not the kind of experience we want any of our customers to have, and we truly appreciate you bringing this matter to our attention. Please rest assured that we will thoroughly investigate this issue to ensure that it does not happen again in the future. If there is anything else we can do to assist you further, please do not hesitate to reach out. We are here for you and will do everything in our power to make things right.