total experiences
replied on google
Most reported issues
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Experiences
Appointment system failure and inconsistent pricing information provided by staff.
Business reply on Google
We’re truly sorry to hear about your experience, and we understand your frustration. It’s disappointing that your appointment could not be found and that our service did not meet your expectations. We strive for clarity in our pricing and scheduling and will take your feedback to improve our processes. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
The replacement screen provided was defective and failed immediately.
Business reply on Google
Hi Kristina, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Technicians failed to diagnose a simple phone issue correctly.
Business reply on Google
Hi Shannon, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
Phone settings and time were incorrectly configured after repair service.
Business reply on Google
We’re sorry for any disappointment. Your satisfaction means a lot to us, we want to get more details on the services you received and would like to address them. If there’s anything specific we can do to make it right, we’d love to hear from you. Get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
The business charged a diagnostic fee for basic model identification.
Business reply on Google
We’re sorry for any disappointment. Your satisfaction means a lot to us, we want to get more details on the services you received and would like to address them. If there’s anything specific we can do to make it right, we’d love to hear from you. Get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Technician failed to repair phone due to a damaged replacement screen.
Business reply on Google
Your feedback is important to us. We apologize for the issues you experienced and would like to address them. Please get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Laptop returned with broken screen and missing screws after repair.
Business reply on Google
Hi Alda, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
customer has not received status updates on their computer repair
Business reply on Google
We’re sorry for any disappointment. Your satisfaction means a lot to us, and we’d love to hear more about how we can improve your experience next time. Get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Technician damaged console and failed to repair the original HDMI issue.
Business reply on Google
Jesus - We tried to locate your WO. Couldn't find it need more info from you to locate the WO and work on refunding any funds you put towards the repair. You can contact me at p.madsen@ubreakifix. Date you came in, name and phone# you checked the device in under will help me locate the WO and we can go from there hope to hear from you soon.
Charged for services not performed and unprofessional staff behavior.
Business reply on Google
We’re sorry for any disappointment. Your satisfaction means a lot to us, and we’d love to hear more about how we can improve your experience next time. Get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Staff damaged device and demanded payment for return of broken property.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Chris. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
The business significantly overcharged for a replacement laptop battery.
Business reply on Google
It's regrettable to hear about your experience. Please feel free to reach out to us at [email protected] to discuss this further.
Technicians refused warranty repair citing minor screen damage and potential breakage.
Business reply on Google
We apologize for the experience you had at our store. Please feel free to reach out to us at [email protected] to discuss this further.
Customer charged for parts and labor that were not installed
Business reply on Google
We're concerned to hear about your experience at uBreakiFix. Please accept our apologies for the issues you encountered. If you have any further questions or concerns, please feel free to reach out to us at [email protected].
Business refused to perform repair using customer-provided donor parts.
Business reply on Google
Hello Justin, I'm sorry to hear that your experience with our store was not pleasant. Our uBreakiFix store has changed ownership. The new owner is offering a $50 Amazon Gift Card for the removal of this review. We would appreciate a fresh start up and make things right with any and all new customers. If agreed please remove then email me at [email protected]. Thanks, Ubreakifix Management
Staff ignored customer and failed to provide check-in instructions
Business reply on Google
Hello Rob, I'm sorry to hear that your experience with our store was not pleasant. Our uBreakiFix store has changed ownership. The new owner is offering a $50 Amazon Gift Card for the removal of this review. We would appreciate a fresh start up and make things right with any and all new customers. If agreed please remove then email me at [email protected]. Thanks, Ubreakifix Management
Phone returned in worse condition with improper repairs and unauthorized charges.
Business reply on Google
I'm sorry to hear that your experience with our store was not pleasant. Our uBreakiFix store has changed ownership. The new owner is offering a $50 Amazon Gift Card for the removal of this review. We would appreciate a fresh start up and make things right with any and all new customers. If agreed please remove then email me at [email protected]. Thanks, Ubreakifix Management
Device returned with a broken screen after a week of delay
Business reply on Google
Hi Dane, I'm sorry to hear that your experience with our store was not pleasant. Our uBreakiFix store has changed ownership. The new owner is offering a $50 Amazon Gift Card for the removal of this review. We would appreciate a fresh start up and make things right with any and all new customers. If agreed please remove then email me at [email protected]. Thanks, Ubreakifix Management
Business failed to complete promised same-day repair before customer travel.
Business reply on Google
I'm sorry to hear that your experience with our store was not pleasant. Our uBreakiFix store has changed ownership. The new owner is offering a $50 Amazon Gift Card for the removal of this review. We would appreciate a fresh start up and make things right with any and all new customers. If agreed please remove then email me at [email protected]. Thanks, Ubreakifix Management
Repair was delayed and resulted in a malfunctioning touch screen.
Business reply on Google
Hi Kevin, I'm sorry to hear that your experience with our store was not pleasant. Our uBreakiFix store has changed ownership. The new owner is offering a $50 Amazon Gift Card for the removal of this review. We would appreciate a fresh start up and make things right with any and all new customers. If agreed please remove then email me at [email protected]. Thanks, Ubreakifix Management