total experiences
replied on google
Most reported issues
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Experiences
Replacement screen shattered shortly after installation despite minimal contact.
Business reply on Google
We're truly sorry to hear about your experience with the screen replacement, Brittany. It's disappointing to know that it didn't meet your expectations. We appreciate your feedback and take it seriously as we strive to improve our services. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Charged seventy dollars for an unperformed repair service
Business reply on Google
We're truly sorry to hear about your experience, Adam. It’s disappointing to know that the repair process didn’t meet your expectations. We appreciate your feedback and understand your frustration regarding the charges without a repair being made. Your comments will be taken into consideration as we strive to improve our services. If you’d like to discuss this further, please reach out to us at [email protected] or 1 (877) 320-2237.
The business failed to provide updates regarding the device repair status.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Lawrence. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (602) 910-3448 and we'd be happy to invite you back in and offer special services. Cheers, uBreakiFix Management
Device keys and trackpad remain stuck after cleaning service.
Business reply on Google
Hi Daniel, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237. Thanks!
poor communication and slow checkout process at the store
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Tony. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (602) 910-3448 and we'd be happy to invite you back in and offer special services. Cheers, uBreakiFix Management
Technician broke phone screen during battery replacement and charged for repair.
Business reply on Google
We're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
Screen repair failed and business refused a refund or fix
Business reply on Google
We’re sorry for any disappointment. Your satisfaction means a lot to us, we want to get more details on the services you received and would like to address them. If there’s anything specific we can do to make it right, we’d love to hear from you. Get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Business refused to honor warranty for a defective screen repair.
Business reply on Google
Your feedback is important to us. We apologize for the issues you experienced and would like to address them. Please get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
warranty repair denied and incompatible store systems prevented service
Business reply on Google
We’re sorry for any disappointment. Your satisfaction means a lot to us, we want to get more details on the services you received and would like to address them. If there’s anything specific we can do to make it right, we’d love to hear from you. Get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Technician wiped hard drive and installed unactivated operating system
Business reply on Google
Hi Paul, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at [email protected] or 1 (877) 320-2237.
customer refused service after failed appointment scheduling
Business reply on Google
Your feedback is important to us. We apologize for the issues you experienced and would like to address them. Please get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Repeated failure to fix phone screen despite multiple service attempts
Business reply on Google
Your feedback is important to us. We apologize for the issues you experienced and would like to address them. Please get in touch with us at (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Poor repair quality and lack of resolution after multiple store visits.
Business reply on Google
Hi Dylan, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at [email protected] or 1 (877) 320-2237.
incompetent repair service and unexpected price increases
Business reply on Google
Your concerns are noted. We apologize for falling short of your expectations. Thank you for sharing your experience.
Improper screen repair left a visible gap and glue residue.
Business reply on Google
We apologize for falling short of your expectations. Please get in touch with us on (480) 702-0149 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Staff damaged the customer's phone during a battery replacement service.
Business reply on Google
Hi Ashely, thank you for providing your feedback and letting us know about this issue. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
Business returned phone in worse condition after failed repair attempt.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Olivier. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (480) 973-9081 or [email protected] with your contact information and we'll reach out to you soon for more details on your experience. Cheers, uBreakiFix Management
store failed to provide repair updates or diagnosis results
Business reply on Google
It's regrettable to hear about your experience. Please contact us at (480) 973-9081 to discuss this further.
The technician arrived four and a half hours late for the appointment.
Business reply on Google
We are concerned to hear about your experience. Please feel free to reach out to us at (480) 973-9081 to discuss this further.
Repair failed to use factory parts and damaged phone functionality
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Tim. We set a high 5-star standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (602) 910-3448 and we'd be happy to invite you back in and offer special services. Cheers, uBreakiFix Management