total experiences
replied on google
Most reported issues
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Experiences
The staff provided unhelpful service and poor treatment.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6008BDPp9M to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Incorrect billing charges and unresolved service connectivity issues
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link: http://spr.ly/6005BB1dxX. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Internet connection drops multiple times throughout the day
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6007B6Bnr9 to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Slow internet speeds and long wait times during service activation.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6003CjQVF. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Poor customer service and difficult automated phone system
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008Crz5A. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Company continues charging for deceased neighbor and makes unauthorized charges
Business reply on Google
Thank you for taking the time to leave a rating. If you are not authorized on the account we are limited to what we can do. I would suggest reaching out to your financial institution to speak about those charges and possibly change your card information, so you do not continue to get charge if you are unable to remove your payment from the account. You can connect with us by using this link http://spr.ly/6004OCy4u Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
The receptionist provided poor customer service during their shift.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/60017JylT to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Representative failed to resolve SIM card issue for two months.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6004A0326. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Unexpected extra internet fees and aggressive auto-pay enforcement policies.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6008fvics to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer service is poor.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/60034GIlP to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer charged for unreturned equipment and experienced unprofessional staff behavior.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6009N5zoH to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Internet speeds are slow and customer service staff used coercive tactics.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6003FmU83 to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Incorrect equipment charges and disrespectful customer service experience
The store manager was rude and dismissive to the customer.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6000U01zQ to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff error caused accidental disconnection of active service lines.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6002WR8cs. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer charged early termination fee despite returning all equipment after move.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6001YGam7 to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer experienced excessive wait times and incorrect billing charges.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008eA7Cy. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Slow internet speeds and unresolved technical issues with cable equipment.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6005P99hR
Staff refused to provide equipment despite prior authorization and appointment.
Customer forced to pay previous tenant's balance to obtain service