(10% OFF New Customers) Secret nail and day spa
💅 Beauty & Spa · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to follow nail design instructions and were disrespectful.
Business reply on Google
Hi Tangela, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank you for taking your time giving us a value feedback.
Unsanitary tools caused a severe nail infection requiring emergency medical treatment.
Business reply on Google
Hi Hahns, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank you for taking your time giving us a value feedback.
Nail polish peeled off within two days of application.
Business reply on Google
Hi Giani, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank you for taking your time giving us a value feedback.
Manager displayed unprofessional behavior and poor customer service skills.
Business reply on Google
Hi Susan, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank you for taking your time giving us a value feedback.
Customer was overcharged and did not receive the promised discount.
Business reply on Google
Hi Martha, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank you for taking your time giving us a value feedback.
Customer was asked for unexpected additional fees and subsequently refused service.
Business reply on Google
Hi Frank, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
High pricing, aggressive tipping pressure, and unsanitary tool practices.
Business reply on Google
You had the ombré pink and white full set . It’s not a regular full set. Did you ask around the area how much the ombré pink and white full set yet ?amd no, she didn’t ask you to tip her. I have it on my cam. The gitter is 5$ extra on the ombré nail not for each nail. Md her tools are clean I check it myself. You didn’t make any complaints then. 1* I found it little harsh.
Gel manicure chipped prematurely and repair was ineffective.
Business reply on Google
Hi Angelina, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Nail polish application was poor and incorrect polish type was used.
Business reply on Google
Hi Shrok, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Poor quality pedicure with incomplete cuticle removal and bad massage.
Business reply on Google
Hi Stephanie. We apologize for your experience and inconvenience. We will gladly fix your design at no charge & give you a free manicure service. Please come by whenever you have a chance.
Customer experienced nail loss following a pedicure service.
Business reply on Google
Hi J, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Poor customer service and low quality nail application
Business reply on Google
Hi Tamera, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Technician used hair glue instead of eyelash glue on customer
Business reply on Google
Hi Dawn, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Staff provided poor service and aggressively pushed unwanted additional services.
Business reply on Google
Hi Miranda, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Staff demanded payment mid-appointment and provided poor quality nail services.
Business reply on Google
Hi SpeeDemonX, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Gel nails fell off within one week of application.
Business reply on Google
Hi Ashley, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Dip powder manicure chipped within four days of application.
Business reply on Google
Hi Chase, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Customer overcharged for a fill-in due to arbitrary pricing changes
Poor nail application and physical injury caused by staff
Pedicure service was rushed and incomplete with poor quality massage.