1000 Nails & Beauty Salon
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Business engaged in false advertising regarding promotional discount requirements.
Business reply on Google
Hi Heather, Thank you for your feedback. We'd like to clarify that our 20% OFF promotion has always been for guests receiving both a manicure and a pedicure. This requirement was clearly stated in our promotional posts on Google, Facebook, and Instagram. We're sorry there was a misunderstanding, but the promotion terms have remained consistent throughout the campaign. We appreciate your feedback and hope we'll have the opportunity to welcome you back in the future.
unauthorized charges added to tip and physical injury during service
Business reply on Google
Hi Miranda, thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations, especially regarding the discomfort during your services. We appreciate your comments and will share them with our team as we work to improve. We hope to have the opportunity to provide you with a better experience in the future. We still have your receipt here,can you show us your receipt?if we're add over your tip, you comeback anytime we will refund that for you. Thankyou mam
Staff lacked technical proficiency in performing the requested gel manicure service.
Business reply on Google
Thank you for taking the time to share your experience with us. We truly appreciate your support and are very happy to hear you enjoyed your previous visits, especially your pedicure and Gel X service from our team. We sincerely apologize for the frustration and disappointment during your most recent appointment. We understand how uncomfortable it must have felt when the service did not match your request or expectations. Your feedback regarding the communication, wait time, and Gel X application process is taken very seriously. At our salon, we always want every guest to feel comfortable, respected, and confident in the services being provided. We are very sorry that this experience caused you to lose trust and feel that your time was wasted. This is not the level of service we aim to provide. We truly appreciate your honest feedback because it helps us improve both our service quality and team training. We hope to have another opportunity in the future to provide you with the professional and relaxing experience you originally enjoyed with us. Thank you again for your feedback and support.
salon refused to honor advertised discount for pedicure service
Business reply on Google
Hello ms.Abigail,20% off for 2 full services.You have to check before to get service done,We’re serving 2 glass of wine for the service & we have reward points for you too. We’re very happy to discount 20% off for you next time for 2 services. We serve all our customers with wholeheartedly & same offer discount for Happy Hour. Thankyou mam
New management provides lower quality nail services at high prices.
Business reply on Google
We are sad to hear that your experience here did not meet your expectations. If you’re willing please reach out to us directly, we would love if you gave us the opportunity to make this right. Our phone number is 210-451-9132. Thank you.
Pedicure service was poor quality and did not meet specific requests.
Business reply on Google
Hi Amy,sorry about your experience.if you have time,can you call us?We will give you a suitable response method to please you.Thankyou & hope to see you again
Three nails broke shortly after a ninety dollar manicure service.
Business reply on Google
Hello,sorry about that happend with your long nails.but If you want come back & we're happy to fix your nails with no charge.Thankyou
Acrylic nails were applied unevenly and staff refused to correct them.
Technician performed poor quality nail application and shaping.
The service quality did not justify the price paid.
Poor quality nail application resulting in injury and sloppy finish.
Nail service was excessively long, rushed, and resulted in thick nails.
customer felt ignored and unwelcome at the salon
The nail service quality is poor compared to cheaper competitors.
Staff caused physical injury and exhibited discriminatory behavior toward the customer.
Poor quality nail and eyebrow services with inattentive staff.
Technician caused physical injury and performed poor quality nail application.