181 Urgent Care Center
🩺 Health & Wellness · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff are unprofessional and unhelpful to patients.
Long wait times and unprofessional diagnostic methods used by medical staff.
Business reply on Google
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to clarify that we do not use AI to generate diagnoses or provide treatments. All medical decisions and care are made by licensed healthcare professionals based on clinical evaluations and established medical standards. These concerns are taken seriously, and we are actively working to improve both access to care and patient experience. Your feedback is important to us, and we’re committed to addressing these issues so we can provide the level of care our patients deserve.
The urgent care center was closed despite confirmation of walk-in availability.
Business reply on Google
We sincerely apologize for the inconvenience you experienced. Our automated answering system incorrectly advised that the location was open and accepting walk-ins. Although we were open that day, the site closed early at 4:00 PM, which was not properly reflected in the automated message. Corrections have now been made to our phone system to ensure our hours and availability are accurately communicated moving forward. We regret the confusion this caused and appreciate your understanding.
Doctor failed to diagnose pneumonia due to lack of examination
Business reply on Google
We sincerely apologize for your experience. Please contact our Customer Care team at (347) 756-6000 ext. 8164 so we can open a formal investigation into this matter and properly address your concern.
The blood pressure equipment is faulty and requires manual assistance.
Business reply on Google
Brandon, I am sorry to hear about your experience. Please email me at jjimenez@ccnmedicine for further assistance.
Provider touched patient without consent during a medical examination.
Business reply on Google
Pascale, I am so sorry to hear about your experience. A customer care investigation has been opened. Please contact [email protected] so that we may further assist you.
Long wait times, unprofessional doctors, and rude staff.
Business reply on Google
Mr. Zada, I am so sorry to hear this. Please contact me, I would like to hear more about your experience and escalate this to the customer service team.
Clinic repeatedly prescribed incorrect medication for an eye infection
Business reply on Google
Hello, Alexandra. We apologize for the service you have received at our urgent care. Please call (347) 756-6000 and ask for Supervisor or email us at [email protected]
Medical misdiagnosis and poor administrative communication regarding patient records
Business reply on Google
Dear Stefanie, We are sorry about your experience while calling us. Our managers are looking into this event, and take action on that. One of our supervisors is going to call you to follow-up on this. The Administrator
staff failed to return call regarding test results
Business reply on Google
Maria, thank you for your feedback. We want to make sure something like this is addressed. Please call (347) 756-6000 ext. 8163 and ask for Supervisor Isadora Arias at your earliest convenience.
Urgent care failed to diagnose a fractured elbow correctly
Business reply on Google
Kimberly, we want to apologize that you had this experience with us and would like to make sure something like this never happens again. Please call Supervisor Isadora Arias at (347) 756-6000 ext. 8163 to discuss your concerns further.
Doctor misdiagnosed ear infection leading to worsening condition
Business reply on Google
Dear Mr. Valentine, We apologize for that incident. Our Medical Director will evaluate that medical encounter.
Excessive wait time and concerns regarding unnecessary medical testing.
Business reply on Google
Kircia, we’re sorry to hear about the negative experience you had here. We promise that we really care about our patients and wish we could prove that. We wish you the best in your future endeavors.
Patient experienced a two and a half hour wait for appointment
Business reply on Google
Dear Ms. Rodriguez, we have taken measures to improve patients' experience with the front desk; we are sending staff for training to improve their communication skills. Thank you for the feedback.
Front desk staff are unresponsive and fail to relay messages.
Business reply on Google
Dear Mr. Puente, we are sorry you had that bad experience with our phone system. We are making efforts to expand staff support to handle call high volume.
excessive wait times and disorganized patient intake process
Staff failed to verify patient eligibility after a three hour wait.
Staff prioritized personal acquaintances over a patient with urgent medical symptoms.
Doctor provided incorrect medical advice and potential misdiagnosis
staff and doctor failed to address urgent medication side effects