26th Street Auto Center

Business reply on Google

Hi Ryan. I must assume this was for the Mazda we serviced for Annika. As we are committed to nothing short of a 5 star experience and changing the industry norms, our women owned and operated business is extremely concerned of how Annikas customer experience has been perceived. As you (Ryan) and I never spoke I think it is important to clarify the interaction Annika and I had. When Annika called in to make her appointment she asked for the cost of the Oil Change and I gave her the price before we even confirmed the appointment. I also explained the extent of the inspection service that comes with our Oil Change / Maintenence service. I am not sure how we arrived at a 2 star review after we were very transparent on services and pricing from beginning to end. I realize that you feel our pricing was higher then you expected for the cabin filter replacement but the pricing is standard book pricing at our labor rate and your vehicle requires 2 filters instead of the more standard 1. We are always transparent with our pricing as we realize that we are not the cheapest but committed to excellence. Our technicians are very experienced and extremely well trained. We are always using the hig

Business reply on Google

Wissam, Thank you for giving us the opportunity to speak with you directly and to come to a mutual decision. We still would like to thank you for your feedback, as it is highly appreciated. We truly regret that our interaction with you did not meet the 5-star standards we strive for with every interaction with our customers. After our internal review of the incident, we have instated new policies and procedures to avoid another interaction in which we may fall short like the one you experienced. Although our intentions were set to achieve your total satisfaction, it is obvious we did not. If in the future we can be of service to you, we look forward to working with you.