3D's Krazy Kitchen
🍽️ Restaurants · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Food quality was poor and staff was rude during closing time.
Customer waited one hour for food order
Excessive wait times and poor service quality at the bar
Business reply on Google
Sorry for the bad experience, but you left the review for the wrong location. This review is for the Homestead location.
Food lacked seasoning and missing condiments were not provided.
Long wait times and incorrect food orders provided by staff.
Presence of ants and incorrect billing for happy hour drinks.
The chicken wings served were raw and unsafe to eat.
staff fails to greet or assist customers upon arrival
Business hours listed online do not match actual operating hours.
The manager and staff displayed unprofessional and rude behavior.
Poor food quality, limited menu availability, and bad customer service.
Business reply on Google
Hi Airreal, Thank you for your feedback. We apologize that this was your experience. This is not acceptable and we will be informing the cooks about the food not meeting the standard we strive for. We hope you are willing to try us again as we have another location in Humble and Cypress. Again, we appreciate your feedback and hope you will try us again. Best, -3D's Krazy Kitchen
The fries were undercooked, tea was syrupy, and rolls tasted tainted.
Staff provided incorrect order and food quality was poor.
Staff was disrespectful and the chicken served was old and reheated.
Business reply on Google
Hi Cameron, Thank you for your feedback. We will be talking to the staff about your food as well as the experience as we do not want other's experiences to be impacted. Please accept our apologies for the lack of customer service and food quality. We have not approved nor ever will approve a practice of reheating food. Thank you again. -3D's Krazy Kitchen
Inconsistent operating hours, rude staff, and suspected fake reviews.
Business reply on Google
Hi Jimmy Boi, Thank you for your feedback. We are sad to see that you did not have a pleasant experience. Did you get an opportunity to taste our delicious options? Our fried ribs and chicken are a fan fave! It seems that you've arrived during times that we had not yet opened. We typically open for a late lunch on most days as we close late. Please give us another try when you get the time and note our hours of operation. Please know our reviews are real. We get the not so great and great reviews according to the wonderful customer base that we have for our multiple locations. Give us another try when you're in the area! Best, 3D's Krazy Kitchen
Staff ignored drive-thru customers to socialize, causing long wait times.
Business was closed despite hours indicating it was open.
Business reply on Google
Hi Caitlin, Thank you for your feedback. On the day you came, we were have significant issues with our electricity causing us not to operate as normal. As this was totally unexpected, we had to modify operations. Please accept our apologies for the not so warm greeting. It was something that doesn't happen often, if at all and was fairly a rough day. We will speak with the staff about communicating to our patrons and hope this doesn't deter you from visiting us again. Best, 3D's Krazy Kitchen
Staff member was rude and unprofessional during the ordering process.
Staff refused seating for a party of two without offering alternatives.
Business reply on Google
Hi Morgan, Thank you for telling us about your experience. We are sorry that we couldn’t accommodate your party and for the lack of professionalism. We will certainly be talking to the staff about this. We hope you give us another try and thank you for your patronage. Best, 3D’s Krazy Kitchen
Staff failed to locate online order resulting in lost payment
Business reply on Google
Hi D L., Thank you for your review. We are so sorry about your experience. We understand why you were so frustrated. This is not acceptable and should have been handled better. We have listened to the community near Fall Creek and now offer online ordering via toast in Humble as well. We hope you’ll give us a try again as we offer great food at all of our locations. Again, thank you for your feedback. Best, 3D’s Krazy Kitchen