5 Stars Movers NYC
🔧 Home Services · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
movers failed to arrive for scheduled appointment without providing updates
Business reply on Google
We sincerely apologize for the inconvenience you experienced on your moving day. It is never our intention to leave clients waiting, and we are looking into what went wrong to ensure it does not happen again. Thank you for your feedback, which helps us improve.
movers damaged furniture and frames during the packing and moving process
Business reply on Google
We're very sorry to hear about your experience and the damage to your belongings. We take your concerns seriously and would like to address this issue promptly. Please contact our customer service team to discuss how we can make this right.
The company charged significantly more than the initial quote provided.
Business reply on Google
We apologize for the frustration and confusion regarding the pricing. It's important to us that our billing is transparent and agreed upon by both parties before proceeding. Please reach out to us directly so we can resolve this matter to your satisfaction.
The company overcharged for services and is unresponsive to inquiries.
Business reply on Google
We're sorry to hear about your experience and understand your frustration. Please contact us at your earliest convenience so we can address your concerns and ensure that your issues are resolved.
Movers arrived late, damaged property, and refused to pay insurance claims.
Business reply on Google
Vernon, Thanks for the feedback.
The moving company cancelled the scheduled service at the last minute.
Business reply on Google
Jeff, Thanks for the feedback.
Movers arrived late, lacked equipment, and damaged property during the move.
Business reply on Google
Thanks for the feedback.
Movers failed to show up for appointment and did not communicate
Business reply on Google
Thanks for the feedback.
Movers failed to arrive for scheduled appointment causing significant delays
Business reply on Google
Thanks for the feedback.
movers were slow, idle, damaged walls, and overcharged the customer
Business reply on Google
Thanks for the feedback.
Movers arrived late, were rude, and lacked required insurance documentation.
Business reply on Google
Thanks for the feedback.
The business changes prices and engages in price gouging.
Business reply on Google
Thanks for the feedback.
movers demanded additional fees and disputed the original quote
Business reply on Google
Thanks for the feedback.
Movers arrived late and attempted to overcharge for fees and travel time.
Business reply on Google
Hi Gabriella, We’re really sorry to hear about your experience. This is definitely not the level of service we strive to provide. It’s concerning to hear about the delays and the confusion regarding the charges. We’d appreciate the chance to discuss this further and make things right. Please feel free to reach out to us directly so we can address your concerns. Thank you for your feedback — it helps us improve.
Customer belongings are missing after five months of waiting.
Business reply on Google
Hi Emmy, we're truly sorry to hear about your experience. This isn’t the level of service we aim to provide. Please reach out to us directly so we can look into this and do our best to resolve the situation.
movers demanded extra fees and failed to perform agreed services
Business reply on Google
Hi Peter, We’re really sorry to hear about your experience. It’s disappointing that you encountered unexpected charges and had to take on so much of the work yourself. That’s definitely not the standard we strive for. We’d appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to reach out to us directly. Thank you for bringing this to our attention — your feedback helps us improve.
Movers arrived late and charged more than the original quote.
Business reply on Google
Hi Jay, We’re sorry to hear about the delay and the confusion with the pricing. That’s not the experience we want for our customers. We’re glad we were able to adjust the charge, but we understand how frustrating the situation must have been. If there’s anything else we can do to address your concerns, please feel free to reach out. Thank you for your feedback — it helps us improve.
Movers caused significant property damage and failed to provide adequate compensation.
Business reply on Google
Hi Meredith, we're very sorry to hear about your experience and the frustration this has caused. We understand how disappointing this must have been and regret that we were unable to meet your expectations. Please know we take feedback seriously, and if you're open to it, we’d appreciate the chance to discuss this further.
hidden fees and failure to complete agreed moving services
Business reply on Google
Andie, Thanks for the feedback.
Poor scheduling, unprofessional communication, and damaged furniture during the move.
Business reply on Google
Marvy, Thanks for the feedback.