911 Houston Movers
🔧 Home Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
movers damaged sofa and company is unresponsive to damage claim
Business reply on Google
We would like to clarify the circumstances regarding the reported stain on the couch. Based on the information provided, when the area was initially noticed, it appeared to be dust or surface dirt rather than a blue stain. You then advised us that you personally used a damp cloth in an attempt to clean the affected area. It was following that cleaning attempt that the blue discoloration appeared. Therefore, the blue staining was not present in the condition initially reported and occurred after the couch was cleaned with the cloth you used. We would also like to clarify that we did not state that it would take a month for us to respond. What was communicated was that our company has up to 20 business days to acknowledge a claim, in accordance with the claims process established under Texas Department of Motor Vehicles regulations. This acknowledgment period should not be interpreted as a statement that we would wait that entire period before responding. We understand your concerns; however, our determination must be based on the condition initially reported, the sequence of events, and the applicable claims process. Thanks for the glowing review! We're thrilled to hear that our tea
movers failed to finish job and refused to refund duplicate tip
Business reply on Google
I'm so sorry to hear that your experience with us didn't meet your expectations. I understand your frustration with the issues with the tip. However, I've spoken with Gabriel, and he claims that he never received the cash tip. I've also checked with our recent clients, and they were satisfied with his service. Additionally, I noticed that our team went above and beyond by helping with hanging your TVs at no extra charge. It does seem odd that you tipped the movers despite your “bad” experience.
Movers were inefficient and exhibited discriminatory behavior toward a female customer.
Business reply on Google
Unfortunately these bad reviews are false and have already been reported to google.
Movers intentionally delayed work, damaged furniture, and overcharged for services.
Business reply on Google
Unfortunately these bad reviews are false and have already been reported to google.
Movers were inefficient, unprofessional, and caused property damage.
Business reply on Google
Hi, I noticed your review but I didn't see your information in any of my contracts, and I don't have any calls from you to complain about the issue, unless you used another name I don't have your information on record. If your review is legitimate I welcome it but I need to know exactly who you are so that I can talk to my guys and get back to you properly. You can text me at this number and I will be happy to assist you 346 542 1922. AND NO, WE ARE NOT SCAM. THE REVIEWS YOU SEE HERE ARE NOT FAKE, THEY ARE FROM REAL CUSTOMERS AND YOU CAN EVEN LOOK AT THEIR PICTURE. WE ARE PROFESSIONALS AND WE DO THIS ALL THE TIME EVERY DAY. I HOPE YOU CONTACT ME TO TAKE ACTION ON THE MATTER.