A-1 Freeman Moving Group

Business reply on Google

Thank you for sharing your feedback. We're truly sorry to hear that your move did not meet your expectations and understand how upsetting it is to discover that items appear to be missing or damaged after a move. We take concerns like yours very seriously. While we cannot comment on the specific allegations, we want to assure you that we are committed to cooperating fully in reviewing any reported loss or damage through the established claims process. If additional information is needed during the investigation, our team will do everything we can to assist. We understand your frustration and regret that your experience has left you feeling this way. Thank you for bringing your concerns to our attention, and we remain committed to working with all parties involved to help bring the matter to a resolution.

Business reply on Google

Thank you for sharing your experience. We certainly understand how stressful moving can be, especially when unexpected issues arise on moving day. However, we would like to respectfully clarify that our company does not have a salesperson in the Dallas market named Todd. We currently have two consumer sales representatives in Dallas, and both are female. Based on the details provided, it appears this move may have been handled by a different agent within the North American Van Lines network, as there are several in the Dallas area. While we are independently owned and operated, each North American agent manages its own sales team and bookings. Unfortunately, we have no record of this move and were not involved in the services described. We encourage you to reach out directly to the specific agent who handled your contract so they can properly investigate and address your concerns. We truly regret that your moving experience was stressful and wish you the very best in your new home.

Business reply on Google

Hi Jack....As you know, summers in the moving business are hectic at the warehouse. We apologize for not getting your trailer unloaded as quickly as you would have liked. Best wished for safe travels!

Business reply on Google

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand your frustration. Your feedback has been shared with the General Manager of our Dallas location, who will be reaching out to you to learn more and work toward a resolution. We take concerns like yours seriously and truly appreciate the opportunity to make things right.

Business reply on Google

Hi Coleman....While a white glove delivery does include bringing the new furniture piece to your room of choice, it does not include moving old furniture out of the way. Unfortunately, we were not notified of this request ahead of time. If we had been, we would have communicated to you that we would be unable to move the old couch due to liability issues. We strive to consistently provide on-time and exceptional service with every delivery. We are sorry that we missed the mark on your new couch delivery.

Business reply on Google

Hi Juan, we appreciate your feedback and apologize for any negative experience you had with Anthony. I would like to discuss in more detail. Please reach out to me at 972-506-1710 or email me at [email protected]. Thank you.

Business reply on Google

Hi Jessica....We are sorry that your move this past Friday did not go as smoothly as we had all planned. Our Dallas team was in communication both on Saturday and this morning to provide updates and to make arrangements for the items that the driver was instructed to leave behind. We appreciate your patience and wish you the best in your new home.

Business reply on Google

Hi Richard....Wanted to follow up and apologize for confusion with the appointment and any frustration this caused for you. We have our Call Center manager looking into the root cause. Best of luck with your move.

Business reply on Google

Hi Wayne and Jessie....We do apologize for the delay in delivering a part of your household goods but want to assure you that we are committed to resolving the issue. Our General Manager is aware and will be in contact with an update. Thank you for your grace and patience.

Business reply on Google

Chas, we reviewed the details of your shipment and definitely understand your frustration. Overflows do happen from time to time, and they can be challenging to find drivers for, especially outside of major metro areas. However, you have been waiting an excessive amount of time for the delivery of the remainder of your items. We have followed up with dispatch and believe that we have a plan in place to get your items delivered as soon as possible. You should be hearing from your coordinator shortly, if you haven't already. We sincerely apologize for the delay.

Business reply on Google

Bernie – We wish you would have said something to us 10 days ago when this all potentially happened. We are looking into the accusations that you have posted regarding the crew that loaded your shipment. We are happy to take this off line as we take this seriously and appreciate your feedback.

Business reply on Google

Warren - thank you for your message. We have contacted STI who manages these home deliveries and you should be receiving a call this afternoon to confirm delivery. A-1 Freeman Moving and Storage is a completely different organization that handles household and commercial relocation. We understand the frustration that has been caused and hopefully our involvement in helping you get to the root of the problem will expedite delivery.