A-1 Self Storage LLC
🧰 Other Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Slow elevator, inconsistent operating hours, and lack of insurance options.
Staff mishandled sensitive personal items and invaded customer privacy
Business reply on Google
Ms Bell did not close her account the traditional way, by coming to retrieve her storage items. She called us and informed us she was abandoning the locker. We were OK with this, it was not a large quantity of stuff. She told us of certain items she wanted, and we found those and held them aside. We still have them, safe and sound. She told us several times she would be by to pick them up, but each time she never showed up. She has not done anything to allow us to mail the items, like provide us with a new address, or a pre-paid mailing box. We have gone far beyond any requirement of the law or our contract, and are still perfectly willing to help, so we feel this is not a fair review.
Staff lost reservations and provided unprofessional, unsafe service.
Business reply on Google
Em Vee’s father reserved a 3 x 4 unit at our standard rate of $40 per month. The 3 x 4 size was not available and by mistake was changed to a 5 x 10 unit which, after the error was realized, got changed to a 3 x 6 at the same rate (50% larger). The father was OK with the mix-up and happy with getting a larger unit for the same price, however the daughter thought we were doing a “bait and switch”. Our elevator is City of Seattle approved & inspected. Though the cab is vintage the lifting hydraulics are almost new. Over the years we have processed over 10,000 customers and near all have enjoyed our low prices, security and service. But you can’t please all.