A-AAA Houston Storage
🧰 Other Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit has dust infiltration and high pricing.
Business reply on Google
Thank you for your feedback. Please note that while we are not a car detailing business, we do offer top-notch self-storage solutions. It seems there may have been a misunderstanding. The picture you included is from Sparkles Auto Detail, which is located elsewhere. Please kindly consider updating your review, as we strive to provide excellent customer service and rent-ready storage units. If you have any questions or need further assistance, please don’t hesitate to contact us.
Monthly storage unit fee increased despite promises of price stability.
Business reply on Google
Thank you for taking the time to write a review, Nikki. We sincerely appreciate feedback from our clients. We work hard to provide the best value to our customers through competitive pricing. Your original monthly rate is not guaranteed for the life of your rental with A-AAA Houston Storage. From time to time, we find it necessary to make adjustments to our customers' rental rates to keep up with the rising costs associated with running a storage facility. We do offer flexibility with our leases as they are month-to-month and we do provide 30 advance notice for any rate adjustments.
customer was incorrectly charged a late fee after paying in advance
Business reply on Google
Felix, we do value and appreciate your business and apologize for any shortcomings you feel we may have had. As discussed at the time of move in, the rent is due at the 1st of every month. You were prorated in at the time of move-in. We understand it's hard to remember when the rent is due which is why we sent out text reminders to avoid any late fees accruing. Again, we thank you for your business and if there is anything we can further assist you with please feel free to contact us.
Stored items destroyed by rats and mold with no climate control.
Business reply on Google
Hi, Denise. I'm not sure if this review was meant for us, as I don't see you in our system as a customer. We're sorry to see you may have had a bad experience. Please contact us directly at (713) 670-7272 to discuss the situation. Thank you!
Significant rent increase and water damage to stored furniture.
Business reply on Google
We appreciate the feedback, Wayne. We strive to provide the best storage experience attainable and we regret to hear about your experience. We hate to hear that your belongings were damaged. While these occurrences are rare we do stress the importance of protection plans at the time of rental if in the event of an unforeseen circumstance. Your original month rate is not guaranteed for the life of your rental with A-AAA Houston Storage. From time to time, we find it necessary to make adjustments to our customers' rental rates to keep up with the rising costs associated with running a storage facility.
Frequent price hikes, security breaches, and restricted access to storage units.
Business reply on Google
Gabriel - thank you for taking the time to give your feedback. We strive to provide our customers with the best experience when they store with us and we will address your concerns with the office. Many variables go into our pricing structure, and we can assure you that we are very competitive in our local community. We also take the security of our staff, our tenants, and our tenant's belongings very seriously which is why we have many cameras that are recording 24/7, our facility is fully fenced with electronic gate access and our staff does daily lock checks. If you would like to discuss pricing or the security measures we have in place, please contact the office.
Business website linked to unauthorized website redirection
Business reply on Google
Billy, we appreciate you reaching out to us and we apologize for the issues you are having. We do not have your name in our system or any known issues with our website. Please contact us at [email protected] so we can better assist you.