A & A NAILS SPA
💅 Beauty & Spa · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Acrylic nails are cracking and breaking prematurely due to poor application.
staff exhibited rude and unethical behavior toward the customer
Business refused service based on customer request for pride themed nails
Pedicure application was uneven with poor polish quality and missed spots.
Business reply on Google
Hi Maria my name is Shayla.Im a manager at nail salon.what i s happened your toes.you can come over we happy fix it for you.you can stop by anytime.I.m so she about that
The pedicure application was uneven with sloppy edges and bubbles.
Inadequate pedicure service with rushed application and poor exfoliation.
Long wait times and poor quality of manicure polish application.
Gel manicure began lifting and breaking off within one week.
Technician used improper removal techniques and requested premature payment.
Gel manicure chipped quickly and pedicure application was poor.
Business reply on Google
Hi Emily Gray , We are so sorry you have an unhappy experience. Could you please let us learn more about your situation so we can find a way to fix it? Please give us a call on (904) 880-6277 or email us and we will get back to you in no time. We are eager to hear from you and win you back to our store.
Business hours listed online were inaccurate for the holiday.
Business reply on Google
Please feel free reach out to us at the salon phone number with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Online appointment was not recorded in the business system
Business reply on Google
Thank you for your honest review. First and foremost, we’re very sorry you weren’t completely satisfied with your service. Regardless, we understand this is disappointing from your end and we'll do a better job in communicating to clients from this point on. Again, we apologize that you weren’t satisfied with the quality of your service. We work really hard to ensure every client is happy. We appreciate your visit and will gladly apply what we learned from your review.