A & A Tire and Auto Service
🚗 Auto & Repair · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor service and unnecessary, overpriced inspection.
Business reply on Google
The work that you wanted to do.Was not going to produce the results you wanted ...You can't put a bandaid on something that needs stiches 15 year old car with a 165,000 miles on..Best Wishes.You were a very rude perosn nasty prejudice mean know it all. I hope 1 day you learn respect for other people
Staff was rude and falsely accused customer of causing vehicle damage
Business reply on Google
Michele The Jeep has been damaged ( I have photos of bent trailing arm and running boards and inner fenderwell laying on the ground) Your warranty companny inspected it also and denied claim because of the damage I was never rude to you I just could not give you the answer you wanted..I have photos of damage and so does your warranty company I would be happy to share the photos
Staff demanded an extra tip and refused customer-provided oil.
Business reply on Google
Hi 1 We do not close for lunch. 2 Don't think you have the right place 3 Our full service oil changes are 49.99 and up depending on type of Oil and filter...
Business attempted to upsell unnecessary brake repairs to the customer.
Business reply on Google
The Brake pads were grinding into the rotors and right caliper would not go back in, and brakes were smoking,We showed you what was wrong....Just putting on brakes pads would not be safe for you or others drivers on the road
mechanic refused to install customer provided part and perform repairs
Business reply on Google
Mr Reed First of all you were told that we were 4-5 hours wait due customers ahead of you in the shop already...You mentioned you had started removing youself in a parkling lot and ran into trouble. You were vey rude and condescending to our staff
Staff member was unhelpful and refused to inspect the tires.
Business reply on Google
Erica As you stated you had 1 shop do front end work for you still had same problem,you got 4 USED TIRES still same problem you stated your mechanic checked it and said it could be axle,ball joint or wheel bearing that you just had replaced..Sorry we could not diagnose over the phone we requested you bring into shop to have diagnosed but you wanted a free diagnoses of the work you had done elsewhere,we don't do free diagnostics..We suggested you to take back to shop who did the work for you and if they couldn't figure it out for you our offer still stood....
Customer perceives the repair service pricing as too high.
Business reply on Google
Thank you Matt for the kind words about our team.Glad we were able to get you back on the road again and save you a few $$$$
Staff member was rude and unprofessional during the initial interaction.
Business reply on Google
Sorry But we do not take over a job that your neighbor (mechanic) started for you and did not finish or install customer supplied used parts due to liability reasons. Wasn't rude or smart just wasn't able to safely do what you wanted...
The tire purchased from the shop had a significant leak.
Business reply on Google
Ben Our Tires come with Warranty!!!! Any reason you didn't call or come in
Staff member was rude and unhelpful regarding a maintenance light request.
Business reply on Google
Rachit Pant You asked how much for a Diagnostic I asked you what type of issue were having,You said light on dash was on I advised you that was maintenance light (oil change due) you said you just had it changed as a courtesy I reset the light for you at NO CHARGE and as you asked checked to make sure you had Cabin Air filter installed correctly.. Not sure what else I could have done for you I would really like to hear from you as to why you didn't feel like you got our normal outstanding customer service and saved you money that you did not need to spend PS I noticed you have given 32 negative reviews to local businesses and NO positive ones ?
The payment terminal for student cards is malfunctioning.
Business reply on Google
Jesse Sorry your form of payment (for an Oil change ) didn't go through.We tried to assist you but you would not get off your cell phone long enough to allow us to do so.We new we could call the jagtag office to see why you card would not go through but you were in to big of a hurry and would not allow us to do so.In the future I hope you learn to treat people with same amount of respect as you demand. I feel we gave you a 5 Star service !!!
unauthorized repairs and overcharging for services not requested
Business reply on Google
“I’m sorry that we failed to deliver our usual outstanding service on your recent visit. I would love to personally discuss what happened so we can make sure it doesn’t happen again; you can reach me at 317-925-5330. I hope to speak with you soon....Your total was less than a full diagnostic and you have good heat I really thought we gave you great service for for a lot less $$$..
The shop failed to repair a slow tire leak after three attempts.
Business reply on Google
“I’m sorry that we failed to deliver our usual outstanding service on your recent visit. I would love to personally discuss what happened so we can make sure it doesn’t happen again; you can reach me at 317-925-5330. I hope to speak with you soon.” Also our records indicate 2 visits in 7 months. 1 time you had a nail in your Tire 2nd time also had a nail Also showed you and recommended Tire Replacement
Staff member was rude and dismissive during the service interaction.
Business reply on Google
“I’m sorry that we failed to deliver our usual outstanding service on your recent visit. I would love to personally discuss what happened so we can make sure it doesn’t happen again; you can reach me at 317-925-5330. I hope to speak with you soon.”
Owner ignored scheduled appointment and was unprofessional to the customer.
Business reply on Google
“I’m sorry that you felt we failed to deliver our usual outstanding service on your recent visit. You were 15 minutes late and yes when you were not here we took in other customers I advised you that we would get you in next 10 -15 Minutes but that wasn't good enough for your husband. He became very rude vulgar and threatening to bust out our windows.. Security Video available