A & Z Auto Repair & Tires
🚗 Auto & Repair · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business damaged vehicle on lot and refused to provide compensation
Business reply on Google
Hi Antionette, we’re sorry this happened to your vehicle. We do want to clarify that the damage was not caused by our shop or any of our employees. While your vehicle was parked on our lot, a vehicle driving on the street lost a wheel, which came off and struck your vehicle. We immediately contacted the police, filed a report, and reported the incident to the insurance company. The matter has been turned over to insurance to handle the claim. We have cooperated and provided the information needed from our end. We understand this is frustrating, but unfortunately, the accident was caused by a third party and was outside of our control.
The shop failed to repair the vehicle after multiple attempts.
Business reply on Google
Hi Andrea, I’m sorry to hear about your experience. I took the time to search our records under the name Andrea Richardson, but I was unable to locate any customer history matching that name in our system. I want to make sure we’re looking at the correct situation and that this review is intended for the right shop. This is A&Z Auto Repair, and we take customer concerns very seriously. Please contact us directly or provide the phone number that was associated with your visit so we can locate your information and look into this matter further. We’d be happy to review everything and see how we can help.
shop failed to diagnose vehicle after delay and charged diagnostic fee
Business reply on Google
Hi Elijah, We are sorry you were not satisfied with your experience. To clarify, your 1999 Jeep came in with a rough idle concern and no fault codes directly identifying the cause. We informed you that the idle air control valve was a starting point and could not guarantee it would resolve the issue without additional testing. After the repair did not fully correct the concern, we recommended a shop that specializes in older vehicles rather than continuing to charge you for further diagnosis. We also reduced the diagnostic charge by 50%, charging only $60 instead of our standard diagnostic fee, and waived the labor for the valve installation. We understand your frustration and appreciate your feedback. We wish you the best with your vehicle.
mechanic caused damage to lug nuts and improperly installed brake components
Vehicle security is compromised when left at the shop overnight.
Repeated mechanical failures and additional costs after initial repairs.
Business reply on Google
Hi Eric we are sorry that you feel this way. So your car had some issues and it was leaking coolant and that was the reason you bought it to the shop then after checking it our technician found that your radiator is leaking coolant and also the harmonic balancer was bad and wobbling and then you confirmed the noise and you said that you hear that noise but you didn’t know what was it and you asked us to replace it for you And after the repair we checked it and test it and everything was fine and then after you picked up the car couple days you said the car is making noise and leaking coolant and we told you to bring it in to check it for you with no charge and after checking it we didn’t find any leaks and nothing was wrong, then after a couple days again you called and said the car is overheating and acting weird and we told you again we will check it for you with no cost if it was some thing we did and we will fix it for you with no charge under warranty and we also told you we would pay for the towing if that problem is caused by the repair we did for you just bring it in,but you decided to take it to the dealership instead and they told you that you needed the water pump and th
The business installed the incorrect tire sizes on the vehicle.
Business reply on Google
we apologize for the bad experience please come in let us help you. sometimes with used tiers it's hard to find the same size, however we never replace the tires with different size without customers knowledge or approval. you are more than welcome to come and fix the problem you have.
Mechanic refused to provide a quote without a physical inspection.
Business reply on Google
we are so sorry for the miscommunication . we always ask our customers to bring the vehicle for an inception before any work or pricing because from our experience its very very common that you get a computer diagnose at other places and when we see the car its a whole different problem so to avoid any of those problem when we do a repair we like to duplicate the problem ourselves first then we give the best professional recommendation to our value customers : ) .